Global Advanced Sales Coordinator (Work from Home)

Founded in November 2019, EmpowerU, Inc. has rapidly evolved from its origins within a leading global brand's tele-service support group to become a standalone entity renowned for its exceptional service delivery. Our organization is driven by a culture that emphasizes resilience, excellence, and a strong sense of community. We prioritize the well-being and professional development of our team members, treating each one as a valued internal client. This approach ensures excellence in service delivery and fosters meaningful relationships with all stakeholders.

Core Values:

EmpowerU, Inc. is anchored in four fundamental values, known as the 4Cs: Care, Communication, Camaraderie, and Commitment. These principles guide our interactions with clients and among team members, ensuring a cohesive and supportive work environment.

Care: Our dedication to exceeding client and stakeholder expectations is paramount.

Communication: We maintain transparent and continuous communication to provide exceptional support.

Camaraderie: We foster a culture of inclusivity and unity, making our workplace feel like a second home.

Commitment: Our unwavering pursuit of excellence defines our approach to every task.

Role Overview:

Join a high-performing global team and play a key role in creating exceptional client experiences from first engagement through to mentoring support.

Are you a confident communicator who enjoys connecting with people, coordinating client journeys, and working in a fast-paced, results-driven environment?

We are looking for an enthusiastic Advanced Sales Coordinator to support our sales and client experience operations. This role combines appointment setting, client engagement, event support, and operational coordination to ensure clients receive the right support throughout their learning journey.

You will work with warm leads from our educational programs, engage clients through phone and digital channels, book mentoring sessions, support online event operations, and coordinate with mentors and internal teams to maximise client attendance and engagement.

This is not a cold-calling or hard-selling role. Your focus is to build relationships, create value, coordinate client experiences, and ensure every client receives the right support at the right time.

If you are organised, confident speaking with people, enjoy achieving targets, and thrive in a collaborative environment, we would love to hear from you.

What You'll Be Doing

Sales & Client Engagement

• Contact clients who have recently attended our educational events and programs.
• Engage warm leads who have already shown interest in our services.
• Build genuine rapport and create a positive first impression.
• Generate excitement about the client's learning journey and future opportunities.
• Explain the value of booking complimentary one-on-one Zoom consultations with Senior Mentors.
• Qualify client interest, availability, and commitment.
• Handle basic enquiries and objections professionally.
• Schedule initial and follow-up mentoring sessions using company booking systems.
• Maintain accurate call notes and client records.
• Achieve daily and weekly KPIs, including call activity, talk time, appointment bookings, and attendance rates.

LFX Event & Operations Support

• Support the LFX Coordinator with the end-to-end operational coordination of LFX events and post-event coaching activities.
• Provide live operational support across all three LFX event days.
• Assist with attendee communication, scheduling, administration, and stakeholder coordination.
• Support client communications through:

o   Phone calls

o   Webinar support

o   Chat support

o   Email

o   SMS

o   WhatsApp

• Manage attendee bookings, follow-ups, rebooks, and No Shows.
• Support coach allocation and mentor scheduling.
• Maintain and manage the LFX Planner to ensure accurate coach availability and bookings.
• Prioritise booking all LFX attendees, ensuring every participant receives appropriate support.
• Manage different lead types and ensure correct follow-up processes.
• Escalate client concerns and operational issues when required.
• Systems & Administration
• Maintain accurate information across multiple platforms, including:

o Salesforce

o   Trello

o   SharePoint

o   WhatsApp

o   LFX Planner

• Complete operational administration across multiple systems.
• Maintain detailed and accurate records of client interactions, bookings, and outcomes.
• Work closely with mentors, sales teams, and internal stakeholders to maximise attendance and conversion outcomes.
• Support additional sales and operational tasks as required.

What We're Looking For

• 3 to 5 years of relevant work experience in sales, appointment setting, telemarketing, customer service, client coordination, or operations support.

• Excellent spoken and written English with clear and confident communication.

• Strong relationship-building and communication skills.

• Confident handling client enquiries while maintaining a positive experience.

• Highly organised with excellent attention to detail.

• Ability to manage multiple priorities and meet deadlines.

• Comfortable working towards KPIs and performance targets.

• Experience using CRM systems is highly regarded.

Desirable Experience

• Experience supporting online events, webinars, or educational programs.
• Experience using Salesforce, Trello, SharePoint, or similar platforms.
• Experience in appointment scheduling, customer success, or sales coordination.
• Experience managing calendars, bookings, or client journeys.

About You

• Has a friendly, energetic, and engaging communication style.
• Enjoys speaking with clients and building meaningful relationships.
• Is organised, proactive, and takes ownership of tasks.
• Can balance sales targets with excellent customer experience.
• Is professional, reliable, and accountable.
• Learns quickly and adapts well in a changing environment.
• Works independently while being a strong team player.
• Is motivated by achieving results and helping clients succeed.

What Success Looks Like

Our top performers consistently:

• Build strong relationships and trust with clients.
• Successfully book and manage high-quality mentoring appointments.
• Ensure clients attend their scheduled sessions.
• Provide excellent support throughout the LFX journey.
• Maintain accurate records and follow operational processes.
• Meet or exceed sales and service performance targets.
• Represent the company professionally across every interaction.

Technical & Work Requirements

• High-speed, reliable internet connection (minimum 50 Mbps download and upload).
• Backup internet connection available.
• Backup power solution to ensure uninterrupted work.
• Willingness to work Australian or UK business hours.
• Flexibility to work weekends and public holidays when required.
• Available to start immediately.

Why Join Us?

• Be part of a supportive, high-performing international team.
• Work with warm leads and engaged clients.
• Gain exposure across sales, client success, and event operations.
• Receive ongoing coaching, training, and development.
• Work in a performance-focused environment where your contribution is recognised.
• Opportunities for career growth and progression.

If you are passionate about people, sales, coordination, and delivering exceptional client experiences, apply today and become part of a team that values energy, performance, and continuous improvement.