Global Build & Transition Manager - NIGHTSHIFT/BGC

Essential qualifications

Education

• Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, Education, or a related discipline.

Experience

• 7+ years of experience in transformation, global/shared services, operational transition, business process improvement, knowledge management, training, or related functions.
• 3–5 years of experience in a people/project leadership role, preferably managing global or cross-functional initiatives.
• Demonstrated experience in building, transitioning, or implementing new processes, services, teams, or operating models.
• Experience working with global, cross-functional stakeholders across multiple functions and/or geographies.
• Strong experience in project management, stakeholder management, risk identification, mitigation, and operational readiness.
• Experience developing and implementing knowledge management, documentation, training, and process standardization frameworks.
• Experience conducting readiness assessments, validation, quality checks, and transition/go-live activities.

Preferred qualifications

• Lean Six Sigma Green Belt certification or equivalent process improvement training.
• PMP or equivalent project management certification.
• Certification/training in Instructional Design, Training Development, Knowledge Management, or Process Improvement.
• Master's degree in Business Administration or a related discipline.
• Experience in shared services, global business services, BPO, healthcare operations, or multinational organizations.