Global Client Services Manager

This is a global role, open across different regions. It is a 100% remote position with occasional travel. The Opportunity The Client Services Manager is responsible for strengthening our partnership with Uber, ensuring operational excellence, structured delivery, and proactive client engagement. The role blends client relationship management, frontline-led operational insight and PMO discipline to support a fast-moving, evolving business. The role also supports new business proposals, ramp-ups, RFPs and pricing models as our commercial footprint expands.

Main Responsibilities

• Client Partnership

Build a strong, trusted relationship with Uber’s operational and strategic stakeholders Act as the primary point of contact for day-to-day alignment, issue resolution, and forward planning

• Operational Insight

Surface frontline insights, identify improvement opportunities and translate operational realities into clear recommendations for the client

• PMO Support

Track actions, risks, timelines and dependencies across initiatives. Maintain clean governance artefacts and ensure change readiness across sites.

• New Business and RFP support

Contribute to new business proposals, RFP responses, and solutioning by providing operational inputs, risk assessments, and delivery feasibility

• Ramp-up coordination

Support ramp-ups by aligning sites, ensuring readiness, coordinating training and tracking early-stage performance.

• Pricing support

Partner with commercial teams to provide operational data, assumptions and scenario inputs for pricing models and commercial proposals

• Client feedback loop

Capture, interpret, and action client feedback, ensure insights flow back to sites and support continuous improvement

The Qualifications

• Client relationship skills

Strong communicator with the ability to build trust quickly and manage senior stakeholders

• Operational Background

Experience in customer support operations with exposure to frontline environments

• PMO Discipline

Comfortable with structure, tracking actions, managing risks, maintaining timelines, and supporting governance

• Commercial Awareness

Familiarity with pricing inputs, ramp-up planning and contributing to RFPs or new business proposals.

• Adaptability

Thrives in a fluid, evolving environment, comfortable with ambiguity and shifting priorities

Pre-Employment Screenings By TP policy, employment in this position will be contingent on your successful completion of and passage of a comprehensive background check, including global sanctions and watchlist screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions.

Culture & Belonging At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate on the basis of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.