Global Customer Care Executive

Job Overview

ibex Pakistan is seeking motivated, customer-focused individuals to join our Global Customer Support team. As a Global Customer Support Associate, you will interact with international customers through voice calls and chat, providing professional, efficient, and high-quality customer support.

Key Responsibilities

• Handle inbound customer queries through voice calls and chat.
• Provide accurate and timely information about products, services, and company policies.
• Address and resolve customer concerns, complaints, and basic technical or service-related issues.
• Document customer interactions accurately in the CRM system.
• Meet individual and team-based quality, productivity, and performance targets.
• Escalate complex issues to the relevant departments when required.
• Maintain a professional and positive approach to ensure an excellent customer experience.
• Follow company policies, procedures, and quality standards at all times.

Requirements

• Minimum qualification: Matric/O Levels or above; a Bachelor’s degree is preferred.
• Excellent verbal and written English communication skills are mandatory.
• Strong command of spoken English; an American or neutral accent is preferred.
• Basic to intermediate proficiency in MS Office, particularly MS Word and MS Excel.
• Ability to work effectively in a fast-paced and target-oriented environment.
• Strong problem-solving and customer-handling skills.
• Must be at least 18 years of age and possess a valid CNIC.
• Willingness to work rotational evening and night shifts.

Shift Details

• Rotational shifts are scheduled between 4:00 PM and 11:00 AM.
• Each shift is 9 hours, including break time.
• Shift timings are assigned by the company based on business requirements.
• Employees cannot select or request specific shift timings.
• Late-night shifts are mandatory as part of the rotational schedule.

Benefits & Perks

• Medical Insurance & OPD Coverage
• Provident Fund with Investment Options
• Annual Leaves & Leave Encashment
• On-the-Job Training
• Two Days Off Per Week
• Ergonomic Workstations & Modern Infrastructure
• Referral Rewards
• Annual Increment
• Company-Provided Conveyance/Transport Facility
• Employee Loan Facility
• Employee Appreciation & Recognition Programs

Join ibex Pakistan

Be part of ibex Pakistan’s growing global customer service network and develop your career in a dynamic, professional, and fast-paced environment. If you have strong English communication skills, enjoy helping customers, and are comfortable working in a rotational shift environment, we would love to hear from you.

Pay: Rs90,000.00 - Rs115,000.00 per month

Application Question(s):

• Are you comfortable working rotational evening and night shifts, including late-night timings?
• How would you rate your English communication skills?

Work Location: In person