Global Customer Service Associates

Position: Global Customer Service Associate
Department: International BPO
Experience: 6+ Months of International BPO Experience
Employment Type: Full-Time

Job Summary

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Associates. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to resolve customer queries efficiently while ensuring a great customer experience.

Key Responsibilities

• Handle customer inquiries through phone calls, emails, chats, or other communication channels.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and queries professionally and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure their concerns are resolved.
• Coordinate with internal teams to address customer issues.
• Maintain a high level of customer satisfaction and service quality.
• Meet performance targets related to customer satisfaction, response time, and query resolution.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Good listening skills and a customer-first approach.
• Ability to handle customer concerns patiently and professionally.
• Basic computer knowledge and familiarity with MS Office.
• Ability to multitask and work in a fast-paced environment.
• Good time management and coordination skills.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person