Global Customer Support Banking Associate

Customer Support Executive International Banking Voice Process |

UK Shift

Immediate Joiners Preferred | Face-to-Face Interview

Job Details

Job Title: Customer Support Executive International Banking

Location: Manyata Tech Park, Bangalore

Experience: Minimum 1 Year of Professional Experience

CTC: Up to 5.5 LPA

Welcome Bonus: 30,000

Shift: Rotational UK Shifts

Work Schedule: 5 Days Working

Employment Type: Full-Time

Interview Mode: Face-to-Face (F2F)

Joining: Immediate Joiners Preferred

Job Overview

We are hiring Customer Support Executives for an International Banking Voice Process.

The role involves handling international customer interactions, addressing banking-related queries, providing accurate resolutions, and delivering a professional customer experience.

We are looking for candidates with strong English communication skills, excellent customer-handling abilities, and a willingness to work in rotational UK shifts.

Eligibility Criteria

• Undergraduate or Graduate candidates.
• Minimum 1 year of professional work experience in any industry.
• BPO, Customer Service, or International Voice Process experience preferred.
• Excellent spoken English communication skills.
• Strong listening, comprehension, and problem-solving abilities.
• Comfortable working in rotational UK shifts.
• Bangalore-based candidates preferred.
• Immediate joiners preferred.

Key Skills Required

• Strong verbal communication with clear and understandable pronunciation.
• Ability to communicate confidently with international customers.
• Excellent active listening and comprehension skills.
• Strong customer service and problem-solving abilities.
• Professional and customer-focused approach.
• Ability to handle customer concerns calmly and effectively.
• Willingness to work in a target-driven environment.

Communication Requirement:

Candidates must demonstrate fluent English communication, clear pronunciation, and the ability to communicate effectively with international customers. A communication assessment will be conducted as part of the selection process.

Key Responsibilities

• Handle inbound customer interactions professionally and efficiently.
• Assist customers with banking-related queries and service requests.
• Understand customer concerns and provide accurate resolutions.
• Deliver a high-quality customer experience across all interactions.
• Meet defined performance metrics, including Quality, Productivity, AHT, and CSAT.
• Follow established process guidelines, policies, and compliance requirements.
• Escalate complex or unresolved issues to the appropriate department.
• Maintain accurate records of customer interactions.
• Ensure compliance with service quality and operational standards.

Salary & Benefits

• CTC: Up to 5.5 LPA
• Welcome Bonus: 30,000
• 5 Days Working
• 2 Rotational Week Offs
• International Banking Voice Process
• Professional Work Environment
• Career Growth and Learning Opportunities
• Training and Development Support

Why Join Us?

• Opportunity to work with international banking customers.
• Develop professional communication and customer service skills.
• Build a career in the international banking support industry.
• Gain experience in a professional and growth-oriented environment.

How to Apply

If you have strong English communication skills, a customer-focused attitude, and the ability to handle international customer interactions, we invite you to apply.

Contact HR for Interview Scheduling

HR Name: Neha
Call / WhatsApp: 9353170374
Email: [email protected]

Interview Mode: Face-to-Face (F2F) Only
Immediate Joiners Preferred