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Global Customer Support

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Onsite

Global Customer Support

PT INSERASENA (POLYGON GROUP)

Global Customer Support

Skills

Customer Support

2 months ago

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Important information


Contract type:

Freelance / Contract

Location:

Yogyakarta, Yogyakarta City, Special Region of Yogyakarta, Indonesia

Work mode:

Onsite

Published on:

19 August 2026

What they need


As a global customer support, you will be responsible for providing exceptional customer support, resolving inquiries, and maintaining positive customer relationship.

RESPONSIBILITY

  • Responding promptly to customer inquiries under Service Level Agreement (SLA) through various channels in accordance with Standard Operating Procedure (SOP)
  • Carry out a good problem solving
  • Delivering good answer by considering customer experience to provide professional customer support

REQUIREMENTS

  • Minimum diploma’s degree (Fresh Graduated are Welcome)
  • Proficient understanding of customer support, good problem solving, and customer orientation
  • Good time management
  • Fluent in English
  • Passionate in sports, especially cycling is a plus point

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