Global Digital Experience Executive

Your future, our legacy

Hotel

Dorchester Collection

Division & Department

Corporate Office - Sales & Marketing

Job Title

Global Digital Experience Executive

Contract Type

Permanent

Status

Full time

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as a Global Digital Experience Executive you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Global Digital Experience Executive for Dorchester Collection, here are just some of the great benefits you will receive:

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels
• 50% off at bars and restaurants within all our Dorchester Collection hotels
• Refer a friend bonus scheme
• World class development opportunities
• Social events throughout the year
• Free Workday Lunches in the form of a prepaid contactless card
• Rental deposit loan, season ticket loan and cycle to work scheme
• Exclusive Access to a discount platform featuring 1000s of retailers
• Competitive retirement scheme

What you'll do

You’ll love what you do and take pride in delighting our guests:

• Websites Administration: Carry out content updates, uploads, and routine admin tasks across Dorchester Collection's portfolio of websites and secondary platforms (e.g. Shopify storefronts, partner microsites, membership sites), including supporting the Digital team on optimizing the user journey across our digital touchpoints.
• CMS Publishing & Approvals: Process website content updates and publishing requests following established templates, brand guidelines, and approval workflows. Ensure updates are delivered to agreed timelines.
• QA & Bug Reporting: Log, track, and test bugs with the development agency. Conduct pre- and post-publish checks to support site stability and functionality.
• Agency Ticket Coordination: Raise, chase, and track deliverables with external agency partners (development, SEO, gifting).
• Asset Management: Maintain image libraries, alt text, metadata, and file naming conventions across the CMS.
• Hotel Request Administration: Receive, log, and action content or update requests from hotel marketing teams via ClickUp, ensuring scope and timelines are clear before progressing.
• Gifts & Experiences Platform Support: Action updates, uploads, and QA on the Gifts & Experiences platform.
• Reporting: Pull weekly data from Microsoft Clarity, Google Search Console, and GA4 using agreed templates and support the team to create an action plan.
• SEO Implementation Support: Implement technical & content SEO changes, in collaboration with the Global Digital Experience Manager, agency and hotels.

The items shared are the essence of a day in the life of a Global Digital Experience Executive, but we’ll make sure you are provided with specifics on how we deliver on our vision.

What you'll bring

• Previous experience in a digital operations, web coordination, or digital marketing support role
• Experience working with a CMS (Umbraco, WordPress, or equivalent)
• Comfortable logging and tracking tickets with development agencies
• Familiarity with Google Search Console, GA4, and Microsoft Clarity at a reporting level
• Strong attention to detail and ability to follow established processes
• Experience using project management tools (ClickUp preferred)
• Proactive communicator who escalates early and keeps stakeholders updated
• Experience in hospitality, travel, or luxury brands a plus but not essential
• You’ll bring your unique personality and passion to the role and the team.
• You have a talent for marketing and apply a methodical and analytical approach to your work.
• You are a self-starter, show initiative and possess excellent organisational and time management skills with the ability to multitask and prioritise workload with strong attention to detail.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used by our team. You can comfortably communicate in this language. Additional languages such as French and/or Italian would be an asset.

Position location

Job Location

United Kingdom

Location

3rd Floor, 1 Knightsbridge SW1X 7LX London