Global Director

Who you are

• 15+ years in technology leadership spanning pre-sales, solution consulting, solution architecture, or technical partnership management at enterprise scale, with demonstrated success in partner-ecosystem contexts
• 10+ years of second-line leadership building and scaling front-line technical teams across diverse geographies, with strong coaching and talent development
• Deep technical credibility across enterprise platforms, cloud architectures, and the AI stack—foundation models, agentic architectures, AI governance, and enterprise AI adoption patterns—with the ability to translate capability into business value
• Fluency in technology-partner go-to-market: hyperscaler co-sell, ISV and marketplace economics, and strategic technology alliances, including their business models and co-innovation requirements
• Proven track record growing partner-sourced and partner-influenced revenue through measurable pipeline growth, deal velocity, and win-rate impact
• Executive presence to engage C-level partner stakeholders, present to large audiences, and build strategic relationships across organizational boundaries
• Experience leading distributed, high-autonomy technical teams across multiple geographies
• ServiceNow platform and AI portfolio experience, or deep familiarity with enterprise SaaS platforms and workflow automation
• Experience building or scaling partner marketplace or Store programs at a major technology platform
• Hyperscaler co-sell experience across public cloud marketplaces (AWS, Azure, Google Cloud)
• Co-innovation framework or design-thinking expertise
• Background in developer relations, partner engineering, or technology alliance program management

What the job involves

• The Global Director, Global Technology Partnerships leads the Partner Technology Architect (PTA) team across ServiceNow’s technology ecosystem; hyperscalers, ISVs, and strategic technology partnerships spanning every geography
• As the persistent partner-facing technical authority within the Partner Technology Acceleration Group (PTAG), this leader turns platform and AI depth into co-innovation at scale across ServiceNow’s technology routes to market
• The role carries three accountabilities: accelerate adoption of ServiceNow’s full platform and AI portfolio through the technology-partner ecosystem; grow the paths to revenue that flow through the ServiceNow Store, co-sell, and partner-influenced motions; and build the architectural credibility that positions ServiceNow as the workflow engine of the enterprise AI market
• It pairs deep technical leadership with business development accountability, architectural authority, and commercial impact in one seat
• Technology partnerships sit at the highest-leverage, most complex edge of the ecosystem
• Hyperscalers are partners and platforms at once, ISVs monetize their own intellectual property on top of ServiceNow, and frontier-AI and advisory partners move faster than any single motion can keep pace with
• This leader sets the technical strategy that turns those relationships into repeatable, co-innovated solutions and gives the field a credible architecture to sell with
• Without that technical authority, even the strongest partnerships produce integrations that never scale into revenue
• Ecosystem strategy and orchestration
• Define and drive the technical strategy for ServiceNow’s technology-partner ecosystem across hyperscaler, ISV, and strategic technology partnerships, so cross-partner patterns compound into ecosystem-wide momentum
• Own the partner prioritization model weighing technical readiness, co-innovation intent, and customer pipeline alignment to focus PTA coverage where ServiceNow wins and grows
• Translate PTAG and GPC strategy into ecosystem execution across every geography
• Build repeatable, scalable enablement that extends the team’s reach beyond its own capacity—creating a reusable content payload for recruiting and onboarding ISV partners and for positioning hyperscaler as a route to market, then activating it through GEO SC leadership so field teams and partners can lead these opportunities independently rather than depending on the team for every engagement
• Technical authority and co-innovation
• Lead the PTA team as the persistent technical authority for the ecosystem; technical discovery, architectural validation, and competitive positioning that accelerate partner-led opportunities
• Drive AI-first co-innovation with partners, applying ServiceNow reference architectures and design standards to shape joint solutions and repeatable offerings
• Accelerate partner-built solutions through the ServiceNow Store surfacing co-innovation opportunities, guiding certification-ready design, and coordinating go-to-market with partners
• Grow partner mindshare, consumption, and solution quality by evangelizing ServiceNow platform and AI capabilities across the partner community
• Executive partnership management
• Serve as the named ServiceNow technical counterpart to VP- and SVP-level leadership at each strategic technology partner
• Represent ServiceNow’s platform and AI strategy at partner executive forums, joint steering committees, and industry events
• Build trusted-advisor relationships with partner C-suite (CTO, CAIO, CDO) to shape practice investment and platform adoption roadmaps
• Navigate coexist-and-compete dynamics where a partner may be collaborator, platform, and customer at once
• Team leadership and talent
• Build, inspire, and develop the global PTA team, establishing clear career paths, succession plans, and talent pipelines to support ecosystem growth
• Establish the operating model; engagement cadences, reporting rhythms, and knowledge-sharing practices that keep a distributed team aligned
• Drive recruiting for senior partner-facing technical talent, sourcing from platform companies, hyperscalers, and advanced consultancies
• Foster a PTA community of practice that turns cross-partner learning into collective technical strength

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time