Global Director of Programme & Project Management

Who you are

• Significant leadership experience within Programme and Project Management or related disciplines, for content products
• Experience operating within media, publishing, advertising, marketing services, agency, events, consulting, or similarly client-focused environments
• Strong commercial acumen with experience managing delivery against revenue, profitability, and client retention objectives
• Hands-on experience of managing projects and programmes, as well as leading PM teams
• Demonstrated success in implementing programme management frameworks, operational processes, and governance models
• Exceptional stakeholder management and influencing skills

What the job involves

• We are at an exciting stage in the evolution of the Commercial Client Group, with the coming together of our two content businesses, creative agency FT Studio (formerly Alpha Grid) and thought leadership consultancy FT Longitude, into one business unit
• We have also brought together the Programme and Project Management teams of both business areas into one combined team, which will help to drive excellent campaign delivery through the combined content business unit
• We are seeking a commercially and operationally minded leader for this Programme and Project Management function, to evolve the team into a unified operation which delivers excellence for our clients and a great experience for our content delivery teams
• We firmly believe that PMs are the centre of successful client relationships and excellence in content delivery - and that the team is therefore a hugely important lever for client satisfaction and retention, as well as efficiency and best-in-class content operations
• The successful candidate will have a proven track record of building and leading high-performing programme and project management teams
• They will combine strategic thinking with operational excellence and possess the ability to navigate complexity, align diverse stakeholder groups, and deliver exceptional client outcomes at scale
• They will be interested in the detail of delivering projects and programmes, as well as the strategic impact that excellent project delivery has on the business and on client relationships
• They will have a passion for and experience of managing teams which deliver content products (video, digital, text reports, audio) in a commercial environment
• The Global Programme & Project Management Director is responsible for leading the successful delivery of client campaigns across content products, globally
• The role exists to ensure that all commercial campaigns are delivered to the highest standards, growing client relationships through exceptional delivery and client experience
• The Director is accountable for delivery throughout the client lifecycle, from pre-sale and contract, through to execution, reporting, and renewal
• As a senior leader, the role acts as a bridge across the Commercial Client Group and the wider organisation, bringing together Sales, Client Solutions, Content, Performance Marketing, and Finance teams to ensure seamless delivery and alignment around client success
• Define and Implement a New Programme & Project Management Model
• The role will lead two different PM teams, one from FT Longitude and the other from FT Studio, defining and implementing how these teams will work together to deliver content campaigns
• The role will also help to architect how the PM team will work with the FT Studio and FT Longitude content teams on campaign delivery, clearly delineating the roles of PMs from producers and editors
• Team structure, workflows and processes will need to be re-defined, in the context of our technology platform, Monday.com
• Programme and Project Management Leadership
• Lead the global Programme & Project Management function responsible for the end-to-end delivery of all client campaigns
• Oversee a team of PMs responsible for delivering across multiple products, platforms, markets, and client sectors
• Ensure delivery excellence across every stage of the client lifecycle working closely with Client Solutions, Sales and content delivery teams
• Act as the senior escalation point for client campaigns, ensuring campaigns are delivered on time to budget
• Manage complex client dynamics, seeking to align key stakeholders and manage client expectations
• Complex problem-solving is essential, requiring a careful balance between client expectations and the practical realities of campaign execution
• Client Success & Commercial Performance
• Ensure all client campaigns are delivered to the highest standards, strengthening client relationships and supporting future revenue growth
• Monitor and improve client satisfaction metrics, identifying opportunities to enhance service delivery and operational effectiveness
• Manage client expectations and scope-creep, ensuring that the appropriate trade-offs are made between delighting our clients and managing content team capacity, budgets and delivery timelines
• Strategic Cross-Functional Leadership
• Serve as the primary coordination point across all functions involved in client programme delivery including Sales, Client Solutions, FT Studio, FT Longitude, Legal, Product, Performance Marketing, Operations, and Finance teams
• Facilitate effective decision-making and issue resolution across complex programmes
• Operational Excellence
• Identify opportunities to improve workflows, resource utilisation, automation, and operational effectiveness working closely with business operations teams
• Ensure Monday.com is used optimally across the team, ensuring timelines are up to date and both client contacts and delivery teams are aligned
• Ensure reporting and performance measures provide visibility of programme delivery and business outcomes
• Financial Management & Governance
• Ensure programmes are delivered in a financially disciplined and commercially sustainable manner
• Partner with Finance and Commercial leadership to support forecasting, planning, and business performance management
• Leadership & Talent Development
• Lead, develop, and inspire a high-performing global team
• Foster a culture of accountability, collaboration, innovation, and continuous improvement
• Coach and mentor team members to support professional growth
• Promote knowledge sharing and best-practice adoption across regions and functions

Benefits

• A range of training courses as well as confidential career coaching and mentoring
• Flexibility - working from home, job sharing, compressed weeks, and flexible working hours
• Enhanced parental leave, flexible leave allowance and paid volunteer leave
• Pension contribution
• Local health coverage plans
• Gym memberships and healthcare schemes, professional counselling sessions, 24-hour employee wellbeing helpline, weekly meditation classes
• Financial wellbeing products and services