Global Effectiveness Supervisor

Primary Areas of Accountability

The position is accountable for leading and coordinating work across three areas:

1. Global Effectiveness Operations and Solutions

• Reporting and analytics

• LMS administration and learner data management

• SharePoint and knowledge management

• Program and business-tool administration

• Power Platform solutions and workflow automation

• Dashboards, documentation, and process improvement

2. Learning Content and Multimedia Solutions

• Instructional and onboarding content

• Multimedia production

• Scripts, storyboards, and visual communication

• Accessibility, branding, and editorial quality

• Stakeholder review and revision cycles

• Final production, release, and archival documentation

3. Sales Enablement and Digital Experience Solutions

• Highspot Sales Plays, SmartPages, and Industry Pages

• SharePoint sites and landing pages

• Digital-content management and publishing

• User-experience and content organization

• Creative sales-enablement assets

• Usage analytics and engagement reporting

Key Responsibilities

• Lead, coach, and develop Global Effectiveness team members.

• Set objectives, conduct performance discussions, manage employee requirements, and support career development.

• Manage work intake, prioritization, assignment, capacity, timelines, dependencies, and risks.

• Ensure timely and accurate delivery of:

o Global Effectiveness operations, reporting, LMS administration, SharePoint, and automation

o Learning content, multimedia, accessibility, and quality assurance

o Highspot, Sales Plays, digital experiences, analytics, and creative assets

• Partner directly with global business process owners to clarify requirements, manage reviews, and communicate progress.

• Maintain quality, brand, accessibility, documentation, and publishing standards.

• Drive process improvement, automation, standardization, and business continuity.

• Escalate material scope, capacity, compliance, or delivery risks to the Operations Manager.

• Continue to independently deliver assigned projects or recurring responsibilities within the supervisor’s functional expertise.

• Perform other supervisory and operational duties assigned by the Operations Manager.

Decision-Making Authority

Can independently manage and decide:

• Assign and prioritize workloads based on business requirements, stakeholder priorities, team capacity, and delivery commitments.

• Determine delivery methods, internal workflows, quality-control practices, and process improvements.

• Manage team coverage, work schedules, and routine timeline adjustments.

• Conduct and document coaching, development discussions, and performance checkpoints.

• Develop and maintain staffing, capacity, coverage, and continuity plans.

• Manage the operational execution of assigned projects, including resources, capacity, timelines, dependencies, and delivery risks, while coordinating material scope or priority changes with stakeholders and leadership.

• Coordinate business-content and policy updates with designated process owners and manage the team’s implementation of approved changes.

• Manage approved funds, monitor expenditures, and recommend budget adjustments when needed.

• Identify and document performance concerns and manage the appropriate corrective-action process in partnership with the Operations Manager and HR.

• Assess team and organizational needs and recommend appropriate staffing, job-profile, compensation, or structural changes.

• Prepare supporting documentation and business justifications for leadership, HR, or C&B review.

• Implement approved operational, staffing, compensation, job-profile, policy, and organizational changes.

Success Measures

• Achievement of team and individual objectives

• Accurate and timely completion of deliverables

• Positive stakeholder feedback

• Effective workload, capacity, and continuity management

• Timely completion of coaching, performance, and employee documentation

• Compliance with quality, accessibility, and governance standards

• Measurable process, automation, and operational improvements

• Successful implementation of approved staffing and organizational actions

• Achievement of the supervisor’s individual KPOs assigned by Operations Management

• Timely and effective delivery of additional responsibilities assigned by the broader management team

Qualifications:

• Bachelor’s degree holder

• Relevant experience in Global Effectiveness, sales enablement, learning content, multimedia, business operations, or a similar function.

• Demonstrated leadership through people management, project leadership, coaching, mentoring, or work coordination.

• Experience managing deliverables, priorities, capacity, timelines, and global stakeholder requirements.

• Strong communication, decision-making, organizational, and performance-management skills.

• Proficiency in Microsoft 365 and relevant business, enablement, learning, design, or automation tools.

• Demonstrated use of AI to improve productivity, quality, decision-making, or stakeholder outcomes, with a strong interest in advancing AI adoption, automation, and Digital Transformation.

• Ability to lead the team while completing assigned individual KPOs.

• A specific degree is not required. Relevant experience and demonstrated capability will be prioritized.

• Must meet applicable internal mobility, performance, attendance, and disciplinary requirements.

• Must be in current role for 1 year

• Must not have received any Disciplinary Action within the past 12 months

• Must not have any Attendance and Punctuality issues in the past 12 months

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