Global Employer Services, Manager (Expat PIT, payroll services)

About the Role

We are looking for a passionate and experienced Manager to join our Global Employer Services (GES) team — part of one of the largest and most dynamic professional services firms.

This is a strategic leadership role where you will drive client engagements, build strong relationships with government authorities, and lead a talented team to deliver exceptional global employer services to multinational clients across industries.

Key Accountabilities

• Lead and oversee end-to-end Global Employer Services engagements, including but not limited to Personal Income Tax, Compulsory Insurance, Labor, Immigration matters for Vietnamese and foreign employees in Vietnam, ensuring full compliance and excellence in delivery.
• Act as the primary client contact, managing expectations, resolving complex mobility challenges, and providing timely, practical, and business-oriented advice.
• Drive business development with a growth mindset by identifying new service opportunities, going out to the market, preparing proposals, and supporting strategic client pursuits in collaboration with Partners and Directors.
• Enhance operational efficiency by standardizing processes, leveraging technology (including AI tools), and ensuring effective risk management and documentation.
• Develop strong working relationships with government authorities (at national and local level) to facilitate smooth processing and issue resolution for clients.
• Coach, inspire, and empower team members to reach their potential — providing on-the-job guidance, constructive feedback, and formal training sessions.
• Collaborate across functions (Personal Income Tax, Payroll, Social Insurance, etc.) to deliver integrated, end-to-end mobility solutions for multinational clients.
• Participate in regional initiatives and contribute to cross-border projects within the Global Employer Services network.

Requirements

Education and Certification:

• Bachelor’s degree in Law, Business Administration, Human Resources, Foreign Trade, or related disciplines.
• Postgraduate or professional certifications in HR, Legal, or Tax fields are a plus.

Experience and Technical skills:

• Minimum of 6 years of professional experience in Personal Income Tax, Payroll, Labor, and/or Immigration advisory services, including at least 1 year of managerial experience (preferred).
• Background in Big 4 or multinational professional services firms is highly desirable.
• Experience in managing client portfolios, government liaison, and cross-functional projects.
• Deep understanding of Vietnam’s framework of Personal Income Tax, labor regulations, and related compliance matters.

Other skills:

• Strong project management, stakeholder management, and client relationship skills.
• Excellent communication skills in both English and Vietnamese, with the ability to influence and present confidently to clients and authorities.
• Proven ability to lead teams, manage workloads effectively, and deliver high-quality results under pressure.
• Professional, analytical, and proactive mindset with strong problem-solving and critical-thinking skills.
• A growth-oriented leader who is passionate about people, innovation, and making an impact that matters.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm’s business contact number or business email address.