Global Field Operations, Engineering Technician, Global Field Operations APJC

Description AMAZON WEB SERVICES VIETNAM COMPANY LTD. Global Field Operations is seeking a passionate, results oriented engineer to drive operational excellence in its colocation based data center operations. This position serves as a technical resource to support Amazon Web Services (AWS) within its geographically distributed Edge Operations in Vietnam. The position will help ensure overall availability and reliability to meet or exceed the defined service level expectations of data center operations.

The Global Field Operations Engineer will be responsible for overseeing site qualification and selection. In addition the engineer will be responsible for overseeing the operation and maintenance of all electrical, mechanical, and HVAC equipment in multiple colocation data centers across the Vietnam Edge territory. This equipment supports mission-critical servers and networking equipment with high up-time expectations. The Global Field Operations Engineer will continue to maintain high reliability and performance while keeping operating costs in facilities at a minimum. Where appropriate, the engineer will drive innovation cooperatively with the colocation facility to reduce operational costs.

The Global Field Operations Engineer is Amazon's front line technical subject matter experts when it comes to remote and hands-on electrical and mechanical equipment operations and troubleshooting. They will ensure the ongoing maintenance and operations of Data Center Operation's Mission Critical Facilities, which includes stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPSs, PDUs, batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors.

Key job responsibilities

Responsibilities Supervise, advise and consult with Colocation operators performing servicing or preventive maintenance

Assist in performing root cause analysis for operational issues

Perform periodic onsite assessments and audits of operations, electrical, and mechanical systems

Supervise the design and implementation of retrofits of existing facilities

Qualify new sites for new deployments

Drive operational excellence in all data center sites

Perform first level trouble-shooting for facility and rack level events

Approval of all CMs (Change Management Tasks) to enable changes and maintenance at sites

Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization

Must have strong ability to solve complex technical problems on electrical and/or mechanical side

Ability to lead technically in challenging situations and resolve issues

Ability to coach and mentor other technical team members

Basic understanding of AI tools and functionality

Continuous improvement mindset

Strong written and verbal skills (English and Vietnamese)

Basic Qualifications

• Bachelor’s Degree in Electrical Engineering, Mechanical Engineering or relevant discipline + 3 years of post-degree work experience
• Alternate to the engineering degree - 5+ years of maintenance/design experience
• Ability to demonstrate in depth technical excellence in the design, maintenance and operation of critical electrical and HVAC systems
• Understanding of thermodynamic assessments of cooling system capacity vs projected heat load
• Ability to deep dive electrical lineups including electrical load/coordination studies to assess for ongoing operational risks and failure modes
• Ability to oversee multiple geographically separated locations including up to 50% travel
• Strong verbal and written communication skills.
• Strong attention to detail.
• Ability to prioritize in complex, fast-paced environment
• Basic understanding of AI tools and functionality
• Continuous improvement mindset

Preferred Qualifications

• 3+ years Data Center Design/Operations experience or other experience in 24X7 mission critical industries/facilities
• Master’s Degree in EE or ME or PE licensure
• Knowledge of Data center security standards and requirements
• Strong leadership and organizational skills.
• Fundamental knowledge of network design and layout as well as low voltage (copper/ fiber) cabling

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

• Amazon Data Services Vietnam Company Limited

Job ID: A10458804