Global Forwarding Agent

C.H. Robinson is seeking an Ocean Freight Operations Executive or Global Forwarding Agent (GFA) to join the global freight forwarding team in Malaysia. In this role, you will be managing a portfolio of global customers as their primary point of contact, responsible for managing and operating the shipment lifecycle of their import shipments.

You'll work closely with customers from the start of the shipment process, overseeing tasks for each shipment, in addition to daily communication, reporting, and email management. A successful Global Forwarding Agent thrives in a fast-paced environment, finding swift resolutions to transportation and documentation problems. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson, our systems, and processes. Our successful Global Forwarding Agents go on to expand their careers in Operations, Sales, or Account Management.

Responsibilities:

Maintain Operational Excellence:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
• Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Facilitate Relationships:

• Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
• Build strong relationships with customers by responding in a timely manner and following up on issue resolution
• Provide reporting and documentation support to internal and external customers.
• Participate in customer business reviews.
• Apply industry knowledge and critical thinking to adapt processes and create solutions in response to challenges both internally and externally

Required Qualifications:

• High School Diploma or Graduate Degree/equivalent
• Minimum of 2 years of experience in global freight forwarding operations and/or import or export operations
• Proficiency in English to support a portfolio of global customers
• Strong verbal and written communication skills, with the ability to communicate effectively in a global business environment

Preferred Qualifications:

• Bachelor’s degree from an accredited college or university
• Excellent communication, prioritization, and multi-tasking skills
• Proven track record of strong customer service skills, including interacting with customers and maintaining a client-focused approach
• High attention to detail, critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
• Proficient in Microsoft Office Suite of programs
• Ability to work in a fast-paced and deadline-driven environment
• Values a diverse and inclusive work environment

If this sounds like the job for you, let's talk! We can't wait to hear from you!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Benefits

• EPF contribution 15%
• Group Health Insurance 
• Flexible Benefit (Dental treatment or Optical purchase) 
• Birthday Leave