Global HR Operations Program Manager

• Lead the day-to-day execution and continuous improvement of HR Operations programs and services across our global footprint, ensuring consistent, high-quality delivery in every region we operate in
• Based in Austin, TX, this role partners closely with the Director of HR Operations to translate global strategy into reliable, well-governed execution, while managing regional nuances in compliance, process, and talent experience
• Support the refinement, and optimization of global service offerings, using operational data from multiple geographies to identify improvement opportunities
• Work closely with HR Operations Specialists across regions to guide priorities, share best practices, and ensure consistent, high-quality execution — modeling hands-on excellence rather than managing through formal authority
• Build strong, credible relationships with internal partners worldwide (HR Operations Specialists, HRBPs, Recruiting, Payroll, Legal, IT) to ensure smooth, consistent execution of HR processes across regions
• Provide detailed, well-organized analysis and reporting to enable confident, informed decision-making by HR leadership–and by you!
• Maintain strong operational governance globally by ensuring policies, processes, and procedures are documented, locally adapted where required, and consistently applied
• Maintain working knowledge of employment compliance, regulations, and laws across multiple countries/regions, partnering with Legal and local experts, and escalating risk areas to the Director as needed
• Identify and resolve day-to-day operational issues across geographies, escalating complex or cross-border matters to the Director of HR Operations
• Track key global operational metrics and report performance against goals, highlighting regional trends and outliers
• Coordinate with team members across time zones to ensure “follow-the-sun” coverage and consistent service levels for a global employee population

Benefits

• 401K Plan: Sonar US matches up to 4% of gross salary
• 90% healthcare premium coverage for employees, 60% for dependents
• Life and disability insurances fully paid by Sonar. Sonar covers 100% of Telemedicine for FTE whom are covered by Sonar medical
• EAP (Employee Assistance Program) Health Savings Accounts (HSA, FSA, DCFSA). Supplemental coverage is offered by EE’s expense
• Hospital Indemnity, Accident, Critical Illness
• Pet Insurance
• Time Off: 25 PTO days plus additional days based on seniority and circumstances
• Commuting: Public transport reimbursement of 60% for annual subscription
• Free parking space
• Pension: Sonar UK contributes 50% of the total costs, which amounts to 5% of your gross salary for saving. Employees contribute the other 5%
• Flexibility to work from home 2 days a week on Wednesdays and Fridays
• Health Insurance: Sonar covers 100% of the employee premiums for medical, dental, and EAP (Employee Assistance Program) plans through BUPA
• Time Off: 28 PTO days, plus additional days based on seniority and circumstances
• Commuting: we will reimburse 60% towards the cost of an annual public transport pass- Have strong analytical skills with the ability to translate global operational data into clear, actionable insights
• Demonstrate the ability to manage multiple competing priorities and deliver high quality work in a fun, fast-paced, evolving global environment
• Hold a Bachelor’s degree in Human Resources, Business Administration, or a related field
• Possess up to date knowledge of multi-jurisdictional HR compliance, employment law, and regulatory requirements, with a demonstrated track record of identifying and mitigating compliance risk without needing to escalate routine matters
• Be a true self-starter and “doer” — comfortable rolling up their sleeves, driving execution independently, and making sound judgment calls with minimal oversight
• Bring significant, progressive experience in HR Operations or a related HR function in a tech company, including experience supporting multiple countries/regions
• Be comfortable with periodic travel to connect with international team members
• Demonstrate excellent communication and stakeholder management skills, with the ability to influence cross-functionally and across cultures/time zones