Global Key Account Executive

Build Your Career with Dimerco

Looking to level up? Join Dimerco and unleash your potential!

We’re looking for responsible, self-motivated individuals ready to grow in the fast-paced world of global shipping and logistics. At Dimerco, we provide a supportive learning environment, professional training, and pathways to career success. Our mission is simple yet powerful: to open doors for talented people and equip them with the skills to achieve their career dreams.

About Dimerco

Dimerco Express Group helps businesses move goods around the world smoothly by managing international shipping, customs compliance, and warehousing. Our projects primarily connect Asia’s manufacturing and logistics hubs with each other, and with North America and Europe, creating seamless trade links across continents. Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80 contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe.

Job Description

We are seeking a motivated and commercially driven Global Key Account Executive to join our team. This role offers a valuable opportunity to gain exposure to multinational customer accounts and regional sales initiatives across Southeast Asia, India, and Australia with the following job responsibilities:

1. RFQ, Tender and Pricing Coordination

• Coordinate global RFQs and tenders by compiling required information, consolidating submissions from overseas offices and ensuring all information is complete and accurate.
• Work closely with the Pricing team and relevant stations to obtain competitive air freight, ocean freight and trucking rates for global bids and customer enquiries.
• Monitor RFQ timelines and follow up with internal stakeholders to ensure submissions are completed within the required deadlines.
• Maintain and regularly update freight rates, service offerings, customer-specific agreements and other relevant commercial information.
• Support the preparation of pricing comparisons, bid summaries and related analyses to facilitate commercial decision-making.

2. Key Account and Customer Support

• Support the servicing and development of assigned multinational and key accounts under the leadership of CSCGSM Singapore.
• Act as a coordination point between customers, overseas stations and internal departments to facilitate timely communication and follow-up.
• Coordinate customer and sales meetings, prepare meeting materials and follow up on agreed action items.
• Assist in preparing customer presentations, account reviews, sales reports and performance analyses.
• Prepare Quarterly Business Review materials, account performance reports and other customer-specific reports for assigned multinational accounts.
• Monitor outstanding customer requests, service issues and agreed actions, and coordinate with the relevant parties to support timely resolution.
• Handle online rate enquiries and liaise with overseas stations to respond to requests from customers and external clients.

3. Global Account and Control Tower Coordination

• Support the multinational account control tower activities of CSCGSM Singapore by coordinating with the stations involved in each account.
• Maintain regular communication with overseas stations and multinational customers through email, meetings and other agreed communication channels.
• Assist in monitoring service performance, shipment-related matters and account requirements across the network.
• Consolidate operational and commercial information from the relevant stations for account reporting and management review.
• Ensure customer requirements, agreed service arrangements and follow-up actions are properly communicated to the relevant internal stakeholders.

4. Sales and Account Administration

• Maintain accurate and complete records of customer agreements, quotations, RFQ submissions, meeting minutes and other account-related documentation.
• Prepare periodic sales, account performance and management reports.
• Coordinate meeting schedules, customer visits, business travel and other activities relating to the Global Sales team.
• Maintain customer and sales information in the relevant systems, databases and shared records.
• Support marketing and customer engagement initiatives, including promotional activities, customer events and coordination with global teams.
• Perform other account management, sales coordination and administrative duties as assigned.

Job Requirements

• At least 2 years of experience in international freight forwarding, preferably in operations, customer service or a related coordination role.
• Meticulous and detail-oriented, with the ability to manage multiple requests, deadlines and follow-up actions accurately.
• Strong analytical skills, including the ability to compare rates, review commercial information and prepare reports or presentations.
• Good communication and coordination skills, with the ability to work effectively with customers, overseas stations and internal teams across different countries.
• Able to communicate effectively in both English and Chinese, as the role will coordinate regularly with Chinese-speaking customers and overseas offices.
• Proficient in Microsoft Excel, PowerPoint and Word; able to prepare clear reports, pricing comparisons and customer materials.
• Self-motivated, responsible and able to work independently while contributing as part of a global team.

Why Join Dimerco?

Want to be part of a company that’s shaping the future of international freight and logistics? At Dimerco, your growth matters! We provide:

Training and career support: structured programs to help you grow professionally.

Global exposure: collaborate with international colleagues and gain opportunities to travel abroad.

Effective communication: a flat structure that minimizes hierarchy and organizational layers.

Cross-functional collaboration: work closely with diverse teams across regions and disciplines.

Innovation-driven culture: leverage technology and new solutions to stay ahead in logistics.

Career mobility: opportunities to take on global assignments and advance within the organization.

What are you waiting for? Hit apply!

Job Type: Full-time

Pay: $3,000.00 - $4,000.00 per month

Education:

• Local Polytechnic Diploma (Preferred)

Experience:

• Freight : 3 years (Required)

Work Location: In person