Global Logistics - Entry Level Operations Agent

About the role

This is an excellent opportunity for someone seeking an entry-level position and looking to gain a foot in the door within the global logistics industry. In this role you will be responsible for ensuring timely and accurate movement of freight and information, while providing exceptional customer service. The Operations Agent may be required to rotate into any of the following operational departments: Import Air, Import Ocean, Transcon, Export Air, Export Ocean, Customs Brokerage Operations.

Key responsibilities

• Receive documents, prepare shipments, route shipments, manage freight receipts, monitor shipments, and send status updates
• Ensure accurate and timely data entry into operational systems, per KPI's and standards
• Interact with internal and external customers, arranging shipment deliveries and meeting customer service standards
• Ensure accurate and timely shipment processing and data entry
• Work to ensure internal and external compliance regulations are met
• Look for best practices to improve efficiency and productivity
• Action shipment or account queries, ensuring effective follow up is performed
• Ensure all emails are read, actioned, and responded to on the same day as received
• Effective time management and prioritizing of assigned workload
• Ensure all training is completed within the branch due date

About you

• Global logistics industry knowledge an advantage but not a necessity
• Good computer skills (e.g., MS Excel, MS Word)
• Positive and willing to help attitude
• Proactive approach to problem solving
• High level of attention to detail
• Team player
• Fluent in English
• Applicants must have unrestricted Australian working rights

About us

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for more than five years.