Global Mobility Manager

Role Overview

The Global Mobility Manager will be responsible for the operational leadership and day-to-day management of nGAGE's Global Mobility function, supporting the deployment, engagement and compliance of international contractors and employees across multiple territories.

The role will oversee global mobility processes, employer of record (EOR) and agent of record (AOR) relationships, international onboarding, immigration support, contractor compliance and cross-border workforce administration. Working closely with recruitment brands, compliance teams and external partners, the Global Mobility Manager will ensure a scalable, compliant and commercially effective service is delivered across the Group.

This position plays a critical role in enabling international growth whilst ensuring all worker engagements remain compliant with local legislation, tax requirements and workforce regulations.

Key Responsibilities

Global Mobility Operations

• Manage day-to-day global mobility activities across all nGAGE brands.
• Coordinate international contractor and employee deployments.
• Oversee onboarding and mobilisation processes across multiple jurisdictions.
• Act as the primary operational contact for international workforce queries.
• Maintain worker lifecycle processes from onboarding through to offboarding.

Compliance & Risk Management

• Ensure compliant engagement of contractors through EOR, AOR and direct engagement models.
• Support worker classification assessments and compliance reviews.
• Coordinate with legal, tax and compliance partners to ensure regulatory compliance.
• Maintain accurate documentation and audit trails for all international engagements.
• Monitor changes in employment, tax and immigration legislation.

Supplier & Partner Management

• Manage relationships with EOR, AOR and international workforce providers.
• Support supplier due diligence and governance activities.
• Monitor supplier performance, service levels and commercial arrangements.
• Drive cost efficiencies and standardisation across global mobility providers.

Process Improvement & Automation

• Develop and maintain standard operating procedures.
• Identify opportunities for automation and process simplification.
• Support the development and adoption of digital mobility platforms.
• Produce management reporting and operational dashboards.
• Ensure data integrity across mobility and compliance systems.

Stakeholder Management

• Partner with brand MDs, operational leaders and compliance teams.
• Provide guidance on international workforce solutions.
• Support client-facing discussions where global mobility expertise is required.
• Deliver regular updates on mobility activity, compliance risks and operational performance.

Key Performance Indicators

• International worker deployment turnaround times.
• Compliance audit pass rates.
• Visa and work permit processing success rates.
• EOR/AOR supplier performance.
• Worker onboarding SLA achievement.
• Cost savings delivered through supplier consolidation.
• Brand satisfaction scores.
• Reduction in compliance-related escalations.

Experience & Qualifications

Essential

• 3+years' experience within Global Mobility, Workforce Compliance, Immigration, HR Operations or International Employment Services.
• Experience working with EOR, AOR or international workforce solutions.
• Strong understanding of contractor compliance and worker classification.
• Experience managing third-party suppliers and external partners.
• Strong project and stakeholder management skills.
• Excellent communication and organisational abilities.

Desirable

• Experience within recruitment, staffing or MSP/RPO environments.
• Knowledge of international payroll and tax considerations.
• Experience supporting multi-country operations.
• Relevant HR, Compliance or Employment Law qualification.

Work Location: Hybrid remote in Cape Town, Western Cape