Armacell

Armacell provides numerous and diverse career opportunities. Add your talent to ours and make a difference around the world!
Take ownership of Armacell's
global Customer Order Management
process, shaping a future-ready Customer Service model and driving standardisation across every region.
Your Tasks
<ul>
<li>Own the end-to-end global Customer Order Management process as design authority</li>
<li>Define and maintain global process standards, policies, SOPs and governance</li>
<li>Develop the new Customer Service operating model, including organisation and governance</li>
<li>Drive process harmonisation, reviewing and approving local deviations</li>
<li>Collaborate with Global Process Owners across Customer Management and Billing &amp; Collection</li>
<li>Define and maintain global KPIs, KAIs and performance frameworks</li>
<li>Own the continuous improvement roadmap, including automation and AI-enabled solutions</li>
<li>Act as business lead and design authority for S/4HANA and transformation initiatives</li>
</ul>
Your Profile
<ul>
<li>10+ years of experience in Customer Service, Order Management or Order-to-Cash</li>
<li>Proven track record in global process ownership, governance and operating model design across multiple regions</li>
<li>Strong SAP ERP experience, preferably including S/4HANA transformation programmes</li>
<li>Strong understanding of process controls, compliance and audit expectations</li>
<li>Fluent English</li>
<li>Experience leading business harmonisation and stakeholder management in a global matrix an advantage</li>
<li>Knowledge of AI-enabled solutions in and outside S/4HANA an advantage</li>
</ul>
Our Offer
<ul>
<li>Armacell offers a competitive salary package according to your experience and skillset</li>
<li>Flat hierarchies and short decision-making paths</li>
<li>Respectful and inclusive work culture in an international environment</li>
<li>Integration Events (Family day, Global Armacell Day)</li>
<li>Hybrid working model (3/2 – office/home)</li>
<li>Luxmed – Medical Care Package</li>
<li>Multisports Card</li>
<li>Life Insurance</li>
<li>…</li>
</ul>
Time Type
Full time

Global O2C Process Owner - Customer Order Management

Global O2C Process Owner - Customer Order Management

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