Global OEM Account Manager

Job Description: Global OEM Account Manager

Location: Shanghai or Changsha, China

Reporting Manager: Sales Director-APAC

Travel Requirement: Up to 50% (domestic and international)

About the Role

The Global OEM Account Manager will own and grow strategic relationships with the company's Top global OEM accounts headquartered or operating in China. The role combines strategic account management, solution selling and cross-functional leadership to embed sterility assurance solutions—into OEM equipment and global sales frameworks.

The successful candidate will act as the Voice of the Customer, translating market insight into product, service and commercial improvements.

Key Responsibilities

1. Strategic OEM Account Management

• Own relationships with the Top global OEM accounts in China; develop long-term account plans to drive revenue, market share and customer loyalty.
• Lead annual pricing negotiations, quarterly business reviews and satisfaction KPIs; coordinate internal teams to resolve issues and improve the customer experience.

2. Global FMS Opportunity Management

• Manage global FMS opportunities initiated by OEMs, partnering with regional sales, proposal and engineering teams to deliver accurate and competitive quotations.
• Define solution scope, hardware/software configuration and service packages; lead Global Service Agreement negotiations and standardize after-sales support across regions.

3. Strategic Partnership & Solution Selling

• Advise OEMs during the design-in phase and integrate sterility assurance solutions into equipment designs.
• Enable OEM global sales teams with technical and commercial tools; support global exhibitions and co-marketing activities.

4. Voice of Customer & Offer Creation

• Gather and synthesize feedback from OEM engineering, procurement, service and sales teams; convert insights into actionable product and service requirements.
• Represent customer needs in roadmap, NPD and service-offer discussions with Product Management and Technical Marketing.

5. Commercial & Technical Alignment

• Support OEM sales and service teams in China and facilitate timely issue resolution.
• Align global and local sales teams to prevent conflict and identify joint opportunities.

Requirements

Education

• Bachelor's degree required; Pharmaceutical, Microbiology, Biotechnology or a related Life Sciences major preferred.

Professional Experience

• 5+ years of sales, account management or business development experience in the Chinese market.
• Direct experience with leading pharmaceutical OEMs, or with suppliers serving them (e.g., fill-finish, lyophilization or inspection equipment).
• Proven strategic account management in a multinational environment, including annual pricing negotiations, multi-region quoting and customer satisfaction programs.
• Experience translating Voice of Customer and market insight into product or service requirements is preferred.