Global Partner Manager

Who you are

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Broad-based business and technology expertise with 10+ years in sales or 7+ years in either partner management or consulting
• Experience driving successful business development activities
• Experience working with organizations in multiple cities and markets
• Experience partnering with multiple Sales teams to grow the partner ecosystem in a "win as a team" environment
• Experience serving as a trusted advisor

What the job involves

• As a Sr.Regional Partner Manager, you will help support our transformational vision: 'Partner Success' is synonymous with 'Customer Success' in accelerating Digital Transformation and predictable outcomes for our partners
• The Sr.Regional Partner Manager is aligned to a focused regional territory to lead Co-sell/Co-delivery and "Sourced" NNACV
• You will produce new business in logo accounts, and ensuring our partners help provide successful projects within your territory or region
• You will work with Field Sales, Solution Sales specialists, Pre-sales, and the Customer Outcome teams to grow the pipeline
• You will be empowered to develop a joint go-to-market Territory plan featuring ServiceNow enabled service and workflow offerings
• Strategies will feature "Sourced and Partner Impacted" NNACV, showcase wins and capacity metrics, and reflect regional Marketing plans and engagement with other ServiceNow sales solutions teams
• Success will be measured by achievement of sales quotas for allocated accounts or territory on a quarterly and annual basis
• Work with ServiceNow partners to produce new business
• Ensure our partners help provide successful projects to customers
• Support joint sales pursuit activities to guide field interlock resulting in "Sourced" NNACV
• Accelerate account growth through joint go-to-market plans in consideration of ServiceNow's four C requirements: Capacity, Capability, Competency, and Customer Success
• Ensure Alliance operational thoughtfulness, consistency and business review governance with ServiceNow and executive partners from regional partners
• Develop capacity plans to assure partners are well positioned to sell the value of the Now Platform and to provide successful customer implementations (through proper competencies, certifications, and committed co-delivery plans)
• Work with Marketing teams on both sides to build joint closed-loop demand generation plans (Partner Prospecting Days, CxO Roundtables and joint events)
• Ensure the Partner strategy is following Value Selling (i.e., Value Prompter) and Now Value principles
• This role strengthens global partner-led growth by ensuring alliance operations are governed, measured, and continuously improved. Through strategic relationship ownership, operational rigor, and close collaboration with Regional Partner Managers, Technical Partner Advisors, and field sales, the Global Partner Manager enables scalable and predictable outcomes that drive ServiceNow revenue growth

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time