Global Payments Operations

Hiring: Lead Business Analyst – Global Payments Operations (GPS)

We are looking for an experienced Lead Business Analyst / Discovery Lead with strong exposure to Payments Operations and Service Journeys within the Financial Services domain. The role will lead discovery across priority Global Payment Services (GPS) Operations journeys , identify improvement opportunities, benchmark against industry practices, and help define and embed operational Gold Standards .

Key Responsibilities

• Lead discovery across priority Payments Operations and Service journeys through stakeholder interviews, workshops, process shadowing and MI/data analysis.

• Map current-state payment journeys and operational processes , including exceptions, hand-offs, dependencies and controls.

• Identify operational pain points, process gaps, rework, inefficiencies and control risks.

• Conduct market and industry research to identify relevant trends, benchmarks and best practices across payments and service operations.

• Define practical Gold Standards , including SOPs, standard ways of working and service standards.

• Work closely with Operations, Risk & Controls, Change and Technology stakeholders to validate recommendations and secure alignment/sign-off.

• Develop a prioritised improvement backlog based on business impact, implementation effort and risk.

• Define measurable success criteria, KPIs and approaches for tracking improvement outcomes.

• Support adoption of new standards through enablement materials, process documentation and ways of working.

Essential Experience & Skills

• Strong Business Analysis / Discovery experience within Payments, Transaction Banking, Payment Operations or Financial Services .

• Good understanding of operational/service journeys and process improvement.

• Strong process and journey mapping capabilities.

• Experience facilitating workshops and discovery sessions with senior and cross-functional stakeholders.

• Ability to translate findings into practical SOPs, operating standards and improvement initiatives .

• Experience using operational MI, quality data and other evidence to validate issues and measure outcomes.

• Ability to conduct market/benchmark research and translate external insights into actionable recommendations.

• Strong stakeholder management skills across Operations, Risk & Controls, Change and Technology .

Preferred Domain Exposure

Exposure to areas such as Global Payments, Cross-Border Payments, Transaction Banking, Payment Operations, SWIFT, ISO 20022, Payment Investigations/Exceptions, Payment Controls or Operations Transformation would be advantageous.

Ideal Candidate Profile

An experienced Payments BA who can go beyond requirements gathering—someone capable of understanding an operational journey end-to-end, challenging existing processes, using evidence and external benchmarks, and helping stakeholders define and implement a better target operating standard.

Interested candidates with relevant Payments / Transaction Banking / Operations Transformation experience are encouraged to apply or connect.