Global Practice Lead

Who you are

• People-first leadership: A leadership style grounded in influence, trust and leading by example rather than authority, with a genuine commitment to caring for and developing people. The ability to create psychological safety and combine empathy with clear expectations and accountability, enabling teams to feel trusted, supported and empowered to do their best work
• Senior global leadership experience: Significant experience leading complex client delivery, transformation or professional-services organizations across multiple regions, clients and markets
• Leadership of leaders: experience leading and developing other leaders, with the ability to create clarity and accountability while empowering regional leadership teams to make effective decisions
• Strategic influence: A demonstrated ability to operate at senior leadership level and influence strategy across organizational boundaries, particularly across Delivery, Product and Engineering
• Executive client leadership: Credibility with C-level and senior client stakeholders, including experience navigating complex transformations, competing priorities and high-stakes client situations
• Subject-matter expertise: Deep expertise in your practice area, combined with a strong understanding of the global energy landscape and the ability to recognize where regional differences require different approaches
• Systems thinking: The ability to look across regions and client engagements, identify patterns and root causes, and turn those insights into scalable improvements to products, processes and ways of working
• Strategic & operational balance: The ability to set long-term direction while remaining close enough to delivery to understand what is happening on the ground and intervene effectively when required
• People leadership & emotional intelligence: Sound judgment and empathy, with experience developing senior talent, navigating difficult conversations and creating environments where leaders and teams can perform at their best
• Communication & executive presence: Exceptional communication skills, with the ability to simplify complex topics, create compelling narratives and align senior internal and external stakeholders around a common direction
• Resilience & adaptability: The resilience, pragmatism and hands-on mindset to navigate ambiguity and significant transformation, while keeping teams aligned and moving forward
• Languages: Full professional proficiency in English is required; additional languages are a plus
• Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people

What the job involves

• We have been licensing Kraken since 2019
• Throughout this time, the Delivery team has been at the forefront of industry-leading migrations, setting a new standard for what business transformation can look like
• These transformations go far beyond technology: we work with clients to rethink their operating models and ways of working, while continuously making the most of Kraken's evolving capabilities
• Client Delivery sits at the heart of Kraken’s transformation journeys, at the intersection of our clients and the product and engineering teams building Kraken We lead conversations around our clients’ most important needs, help them unlock the value of Kraken and turn complex challenges into opportunities to evolve the platform, keeping Kraken innovative, relevant and ahead of where the energy market is going
• It’s a high-impact, hands-on team where you’ll influence both our clients transformation and what Kraken becomes next 💡 As a Global Practice Lead, you’ll shape and lead your practice globally, working closely with Regional Practice Leads in your team across EMEA, the US and APAC to set the global direction for the practice, drive consistency and excellence across regions, and bring together insights from our people, clients and markets to influence how we deliver and how Kraken evolves
• As a Global Practice Lead at Kraken, you will set the global direction for your practice and be accountable for its performance, capability and evolution across regions
• You will lead and develop Regional Practice Leads and their teams, ensuring that Kraken delivers consistently high standards for clients globally while adapting to different markets and client needs
• Operating at the intersection of Delivery, Product, Engineering and our clients, you will identify patterns across markets, influence Kraken’s strategy and product direction, and build the structures, capabilities and talent needed for the practice to scale successfully
• Global Vision & Strategy: Define and own the global vision and strategy for your practice, translating Kraken’s broader objectives into clear priorities, standards and outcomes across regions
• Leadership & People Development: Lead, coach and develop Regional Practice Leads and senior delivery leaders, building a strong leadership layer and ensuring consistent expectations around performance, development and team health globally
• Global Delivery Excellence: Own the overall quality and effectiveness of delivery within your practice, identifying systemic risks and opportunities and ensuring consistently high standards across regions, clients and programs
• Client & Product Strategy: Represent global client needs within Kraken, identifying patterns across markets and partnering closely with Product and Engineering leadership to influence product strategy, prioritize scalable solutions and maximize adoption of Kraken’s core capabilities
• Global TTV & Transformation Outcomes: Drive improvements in Time to Value and client outcomes across the global portfolio, using insights across migrations and BAU engagements to continuously improve how Kraken delivers
• Global Capacity & Workforce Strategy: Own the long-term capability and capacity strategy for the practice, partnering with regional leaders and Talent to anticipate demand, identify skills gaps and ensure the right expertise is available in the right markets
• Executive Client Engagement: Build trusted relationships with senior client stakeholders globally and step into the most strategic or complex engagements where senior leadership, alignment or intervention is required
• Strategic Escalation & Decision-Making: Act as a senior escalation point for complex, cross-regional challenges, bringing together the right stakeholders and removing organizational, product or delivery blockers
• Practice Expertise & Standards: Define what excellence looks like within your practice, establishing global methodologies, standards and best practices while allowing appropriate flexibility for regional and client-specific needs
• Organizational Influence: Partner with senior leaders across Delivery, Product, Engineering and other functions to shape decisions that affect clients, delivery strategy and the future development of the practice
• Cross-Regional Learning & Scale: Ensure knowledge, successful delivery patterns and lessons learned move effectively across regions, turning individual client experiences into improvements that benefit Kraken globally
• Future Capability: Anticipate how the practice needs to evolve as Kraken, our product and the energy industry develop, building new capabilities and expertise ahead of emerging client needs

Benefits

• Equity option scheme: Everyone who works at Kraken owns a part of the business with shares in the Octopus Energy Group. So as the company grows we all benefit
• Pension scheme: We'll pay 5%. You decide on your contribution starting from 3%
• Holidays: We don't count your holiday days. We trust everyone to work hard and take as much time off as they need
• Flexible working: We're happy for you to work in a way that's best for you. Need to pick the kids up from school or work from home? That's not a problem. It's important to us that everyone has a positive work-life balance
• Free breakfast: Our offices are always stocked with fresh fruit, breakfast, snacks, great coffee and soft drinks.

Weekly on a Friday we all get together (including virtually) for company updates and drinks

• For parents: We can arrange access to tax free childcare, as well as maternity and paternity pay
• Free eye tests: We offer eye test vouchers for all colleagues who use Visual Display Units (VDU). Long spells of VDU work can be visually demanding so we want to make sure you're OK
• Car salary sacrifice: Save money on leasing an electric vehicle through our workplace salary sacrifice scheme
• Cycle to work scheme: Spread the cost of buying a bike, including accessories and safety equipment, up to a value of £2.5K. And save money on the repayments through the cycle to work scheme
• Get the right tech: Have a certain tech requirement? We’ll do our best to sort it for you
• Money coach: Get support with financial planning through our partnership with Octopus Money Coach
• Yoga + Headspace: Twice a week we have 45 Minute live yoga class open to all Kraken staff.

Need some calm in your life? We have Headspace licences available

• Team events and activities: Participate in team events and cohesion activities to build stronger connections
• Health Insurance: We’ll provide comprehensive coverage with Alan and access to Alan Mind.
• Transportation: If you cycle to the office we’ll support you by up to €600/year, if you use public transport we'll reimburse 75% of your Navigo pass. If you use both, we'll support you by up to €900/year
• Green energy discount: Enjoy a 32% discount on green energy compared to the regulated tariff
• Year-end gift voucher: Receive a €100 gift voucher at the end of each year
• Gymlib subscription: Get a subscription to Gymlib for access to a wide variety of fitness options
• Meal vouchers: Enjoy €10 Ticket Restaurant cards for meal expenses
• NGO support days: Benefit from three additional RTT days (Reduction of Working Time) to support NGO work, every year