Global Program Manager

Who you are

• 6–10+ years of experience working for or with Partners in a channel or alliance capacity
• 3+ years of experience building or managing partner programs
• Bachelor's degree in Business, Operations, Management, or a related field
• Strong interpersonal and team-building skills with the ability to influence and drive change across functional and business boundaries
• Excellent verbal and written communication skills, paired with tactful diplomacy in complexstakeholder environments
• Strong financial and operational acumen — you're comfortable rolling up your sleeves and getting into the details
• Experience building or owning a Partner Services Program
• Background in Professional Services sales, consulting, or delivery

What the job involves

• At Zoom, we're on a mission to make connections meaningful
• As a Global Program Manager for our Services Partner Program, you'll be at the heart of that mission — owning, evolving, and scaling a program that's already making an impact
• This isn't a build-from-scratch role
• It's a sharpen, elevate, and accelerate role
• You'll sit within Zoom's Global Partner Program team and work alongside a dynamic cross-functional group spanning channel account management, channel sales engineering, channel operations, and professional services
• If you're energized by optimization over creation, thrive in complexity, and love leaving things better than you found them — this role was built for you
• Own and evolve Zoom's Services Partner Program — driving strategic updates that keep it competitive, relevant, and scalable
• Identify gaps, trends, and optimization opportunities within the current program and implement meaningful improvements
• Partner with global enablement teams to ensure Zoom Channel Teams and Partners are fully equipped to leverage the program effectively
• Maintain deep, ongoing engagement with Zoom Partners to stay connected to their business needs and surface insights that shape program direction
• Manage partner issues and escalations end-to-end — owning corrective action plans and driving them through to resolution
• Collaborate cross-functionally with Professional Services, Channel Sales Engineering, IT, Finance, Legal, Procurement, HR, and Compliance to support program execution and governance
• Develop and maintain executive-ready reporting, insights, and program recommendations that inform strategic decisions
• Establish, monitor, and report on KPIs that reflect program health, partner performance, and overall business impact

The application process

• End Date: October 31, 2026

Benefits

• Work from home opportunities
• Retirement benefits
• My-Time-Off (MTO), an extended vacation policy
• Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
• Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
• Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
• Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
• Employer Matching of Charitable contributions up to $500 USD equivalent/year
• Annual Zoom Store Allowance
• Business Travel Accident Insurance