Global Program Manager

Who you are

• This role calls for someone who can operate confidently at the executive level while staying grounded in the details that drive delivery
• 10+ years of project management experience in global, enterprise-level environments, with a track record of managing complex programs to successful completion
• Demonstrated ability to engage and communicate effectively with executive stakeholders, translating complex technical and project details into clear, strategic narratives
• Technical fluency in IP Telephony (SIP, H.323), Audio/Video codecs, UCaaS, video conferencing, and Unified Communications platforms such as Cisco, Microsoft Teams, and Polycom is highly desired
• Working knowledge of API/SDK concepts and their practical application in enterprise technology environments
• Project management certification required: PMP, PRINCE2, ITIL, or equivalent professional experience
• Experience collaborating with global teams across diverse cultures and regions; strong written and oral English communication skills required, with additional languages a plus
• Bachelor's degree in Project Management, Engineering, Computer Science, or a related field preferred

What the job involves

• As a Global Program Manager on the Premier Support and Technical Account Management team, you will serve as the primary strategic partner for a select portfolio of enterprise customers, guiding them through every phase of their Zoom journey from implementation through long-term success
• You will work at the intersection of customer relationships, technical complexity, and organizational coordination, bringing clarity and momentum to initiatives that span multiple teams and time zones
• You will collaborate closely with cross-functional partners across Zoom and within your customers' organizations to ensure consistent, measurable outcomes
• The Premier Support and Technical Account Management team is dedicated to deepening customer relationships and elevating the Zoom experience for enterprise clients
• We act as trusted technical advisors, providing resources, guidance, and cross-functional coordination that help customers realize the full value of our solutions
• Our team operates across global markets, thrives on collaboration, and takes pride in turning complex challenges into clear paths forward
• Serve as the primary point of contact for enterprise customers and internal stakeholders, proactively defining project scope, coordination, and objectives across both organizations
• Develop and manage detailed project plans, negotiate timelines and scope with stakeholders, and prioritize business expectations to deliver against agreed milestones
• Deliver consistent executive-level updates to key stakeholders at Zoom and within customer organizations, covering strategy, progress, and course corrections
• Apply industry best practices, methodologies, and standards across all project management and execution activities, including change management processes
• Monitor customer health and project performance, proactively addressing delivery risks and identifying opportunities for continuous improvement
• Break complex, large-scale programs into phased workstreams with clearly defined tasks, owners, and timelines
• Partner with cross-functional teams including Technical Account Managers, Customer Success, Service Engineering, Professional Services, Sales Operations, and Global Architects to maintain consistency in customer support and engagement
• Capture and communicate customer feedback to relevant internal teams, and develop metrics frameworks that measure success and drive improvements to Zoom products and operational processes
• Adapt working style and schedule to support customers across diverse time zones, cultures, and regional requirements

The application process

• End Date: October 20, 2026

Benefits

• Work from home opportunities
• Retirement benefits
• My-Time-Off (MTO), an extended vacation policy
• Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
• Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
• Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
• Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
• Employer Matching of Charitable contributions up to $500 USD equivalent/year
• Annual Zoom Store Allowance
• Business Travel Accident Insurance