Global Sales Support

Toll Group is looking for a proactive and customer-focused Global Sales Support Executive to support international commercial operations.

Key responsibilities:

• Coordinate the receipt of quotations and pricing information from the global Toll network to prepare accurate customer quotations.
• Manage the end-to-end quotation process through the Quote & Book platform, ensuring timely and accurate completion.
• Prepare and issue customer quotations using existing system rates or coordinate with origin, destination, and regional product teams to obtain missing pricing.
• Update missing rates within the Quote & Book system and ensure quotations are completed accurately.
• Manage quotation amendments, revised customer requirements, target-rate requests, and customer enquiries in collaboration with internal stakeholders.
• Proactively follow up on quotations to maximize conversion into customer bookings and business opportunities.
• Support the Sales team with customer presentations, proposals, and other commercial documentation.
• Ensure timely responses to customer and internal sales enquiries while maintaining a high standard of customer service.
• Conduct follow-ups with customers after quotation submission to confirm receipt, address enquiries, identify booking opportunities, and keep the responsible salesperson informed.
• Contribute to continuous process improvement initiatives and support ad-hoc projects as assigned.

Requirements:

• Bachelor's Degree or Diploma in Business Administration, Logistics, Supply Chain, Freight Forwarding, or a related field.
• 2–4 years of experience in Sales Support, Customer Service, Freight Forwarding, or Commercial Operations.
• Hands-on experience preparing Air Freight and Ocean Freight quotations.
• Knowledge of international freight forwarding and logistics processes is preferred.
• Experience with Quote & Book, CargoWise, SAP, or other logistics systems is an advantage.
• Strong communication and stakeholder management skills with the ability to collaborate across global teams.
• Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities.
• Customer-focused with strong analytical and problem-solving abilities.
• Proficient in Microsoft Excel, Word, and Outlook.
• Able to work independently with minimal supervision while managing pricing and quotation activities.

Apply today and take the next step in your career with Toll Group!