Global Service Coordination & Logistics Executive

Job Summary:
We are looking for a proactive and organized Global Service Coordination & Logistics Executive to coordinate service activities and logistics requirements for our overseas branches and international customers. The role will involve coordinating service engineers, arranging travel and mobilization, handling shipment of spare parts and equipment, and ensuring smooth communication between the Kochi office, overseas branches, customers, suppliers, and service teams.

Key Responsibilities:

• Coordinate service activities for overseas branches and international customers.
• Coordinate with service engineers regarding job schedules, vessel attendance, mobilization, and travel arrangements.
• Arrange and monitor flight tickets, accommodation, transportation, visas, work permits, and other travel requirements for service personnel.
• Coordinate with overseas branches, shipyards, vessel owners, agents, suppliers, and customers regarding service requirements.
• Handle logistics and shipment of marine spare parts, tools, equipment, and materials to different countries and project locations.
• Prepare and coordinate shipping documents, invoices, packing lists, delivery documents, and other logistics paperwork.
• Coordinate with freight forwarders, courier companies, customs agents, and suppliers to ensure timely delivery.
• Track shipments and provide regular updates on dispatch, transit, customs clearance, and delivery status.
• Coordinate urgent shipments and spare-part requirements for vessels and service engineers.
• Maintain proper records of service jobs, engineer movements, shipments, delivery status, and logistics expenses.
• Coordinate with the Accounts/Finance team regarding purchase orders, invoices, freight charges, and service-related expenses.
• Follow up with suppliers and internal departments to ensure timely availability of required spare parts and equipment.
• Support preparation of service quotations, job confirmations, purchase orders, and service-related documentation when required.
• Monitor multiple service requests simultaneously and ensure that deadlines are met.
• Maintain regular communication with overseas branches and provide timely updates on ongoing service and logistics activities.
• Assist in resolving delays, shipment issues, travel changes, and other operational challenges.
• Ensure all service coordination and logistics activities comply with company procedures and customer requirements.
• Prepare periodic service coordination and logistics status reports for management.

Required Skills & Qualifications:

• Bachelor's degree in Logistics, Business Administration, Operations, Supply Chain Management, Engineering, or a related field.
• 2–5 years of experience in service coordination, logistics, operations, or international coordination.
• Experience in the marine industry, shipyard, offshore, engineering, or oil & gas sector will be an advantage.
• Good knowledge of international logistics, freight forwarding, courier, and shipment processes.
• Strong coordination and follow-up skills.
• Good communication skills, particularly in dealing with international customers and overseas branches.
• Ability to manage multiple service jobs and logistics activities simultaneously.
• Good knowledge of MS Office, Excel, email communication, and documentation.
• Strong attention to detail and ability to work under time-sensitive conditions.
• Willingness to coordinate with teams across different time zones and countries.

Pay: AED2,000.00 - AED3,500.00 per month

Work Location: In person