Global Services Tech II

Department: Global Tech Services (GTS)
Location: Memphis TN
Reports To: GTS Manager / GTS Senior Manager
Employment Type: Full-Time

Global Tech Services - Tech II

Position Overview Independent technical role supporting enterprise-wide systems across Manufacturing, Distribution, Supply Chain, Retail, and Back Office operations. Provides advanced troubleshooting and system support while maintaining documentation and implementing technical solutions.

Primary Responsibilities

Technical Support

Manage IT ticketing system for hardware/software issues
Support multi-platform environments (Windows, Apple, Linux)
Configure and troubleshoot mobile devices and scanners
Install and maintain printer systems (Laser, Thermal, Check, Badge)
Network cable installation and maintenance

System Management

Desktop/laptop/tablet imaging and deployment
Software installation and configuration
Asset and inventory tracking
Network infrastructure support
Vendor liaison and coordination

Documentation & Process

Maintain knowledge base documentation
Implement process improvements
Follow escalation procedures
Monitor warranty periods
Track IT assets

Required Qualifications

Associate degree in Computer Science/Information Systems or equivalent experience
3+ years endpoint technical support experience

Certifications

CompTIA A+
CompTIA Network+
ITIL Foundation
Microsoft 365 Certified: Endpoint Administrator Associate
Apple Certified Support Professional (ACSP)

Technical Skills

Windows/Mac OS troubleshooting
Network infrastructure support
Hardware diagnostics
Mobile device management
Printer system maintenance

Professional Skills

Strong communication abilities
Problem-solving expertise
Time management
Documentation proficiency
Customer service focus
Team collaboration

Additional Requirements

Occasional domestic travel
Flexible schedule availability
ITIL process knowledge
Continuous improvement mindset
Multi-project management ability

This position requires technical expertise, strong problem-solving skills, and dedication to customer service excellence while maintaining enterprise-wide system support.

Equal Opportunity Employer
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