Global Solution Engineer - ServiceNow

Job Description Summary

The ServiceNow Solution Engineer is responsible for designing, developing, supporting, and continuously improving ServiceNow solutions that enable business outcomes. The role combines software engineering, platform expertise, and DevOps practices to deliver secure, scalable, and reliable services while ensuring platform stability, operational excellence, and adoption of ServiceNow best practices.

Job Description

Your Key Responsibilities

Your responsibilities include, but are not limited to:

• Design, develop, configure, and support ServiceNow applications and solutions.

• Deliver enhancements, defect fixes, and technical improvements within Agile delivery cycles.

• Troubleshoot and resolve complex application, platform, and integration issues.

• Ensure solutions align with ServiceNow standards, architecture, and best practices.

• Develop and maintain customizations, workflows, automations, and integrations.

• Configure and support platform components including ACLs, Business Rules, Script Includes, UI Policies, Flow Designer, and APIs.

• Support and enhance ServiceNow modules, including:

  • ITSM
  • SPM/EA
  • ITOM
  • GRC/SecOps
  • HRSD

• Contribute to the implementation of new ServiceNow capabilities and modules.

• Support platform releases, upgrades, patches, and environment management activities.

• Monitor and maintain platform performance, availability, and reliability.

• Drive continuous improvement, automation, and technical debt reduction initiatives.

• Partner with business stakeholders, product owners, architects, support teams, and vendors to deliver business value.

• Support knowledge transfer and technical onboarding for new solutions and capabilities.

• Contribute to solution design, engineering standards, and technical best practices.

• Stay current with ServiceNow capabilities, emerging technologies, and industry trends.

What you’ll bring to the role:

• Bachelor's degree in information technology, Computer Science, Software Engineering, or a related discipline.

• ServiceNow certifications (CSA, CAD, CIS, or equivalent) are desirable.

• 7–10 years of experience in software engineering, application development, or ServiceNow solution engineering.

• Hands-on experience in ServiceNow development, configuration, administration, and support.

• Experience working in Agile, Scrum, and DevOps environments.

• Experience supporting enterprise-scale SaaS platforms and integrated technology ecosystems.

• ServiceNow development and administration.

• JavaScript, HTML5, CSS, AJAX, REST/SOAP web services, and API integrations.

• Client-side and server-side scripting, including GlideRecord and ServiceNow APIs.

• Flow Designer, Business Rules, Script Includes, UI Policies, and ACLs.

• SaaS integrations, debugging, troubleshooting, and performance optimization.

• Understanding of SDLC, CI/CD, DevOps, and modern software delivery practices.

• Experience with Commercial Off-The-Shelf (COTS) applications.

Why Sandoz?

Sandoz is the global leader in Biosimilar and Generic medicines, a segment of the healthcare industry that delivers 80% of the world’s medicines at 30% of the cost, touching the lives of more than 1 billion people across 100+ countries! While we are proud of our achievements, we have an ambition to do more so that everyone can achieve the basic human right of good health.

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help even more people gain access to low-cost, high-quality medicines, sustainably. Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills, experience an agile and collegiate environment with impactful careers, where diversity of thought is welcomed and where personal growth is supported! Join us, help us make healthcare fairer and faster.

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

#Sandoz

Skills Desired

Budget Management, Business Acumen, Performance Management, Planning, Risk Management, Service Delivery Management, Stakeholder Management, Waterfall Project Management