Global Technical Expert – Shrimp hatchery

WORKING AT INVE AQUACULTURE THE HUMAN SIDE OF ‘CARE FOR GROWTH’

INVE Aquaculture’s strength comes from the passion and expertise of our people. This is why we strive to create an environment where learning is ongoing, initiative is encouraged and creativity flourishes. Just like we care about our customers’ success, we also care about the growth in our people.

We believe in nurturing them with intelligent career plans, exciting challenges and appealing rewards. We create a working environment that motivates and inspires, and we aim to be best-in-class with respect to health, safety and environment policies.

We want to persuade our people to look beyond their own horizons and to give the very best of themselves in support of our philosophy. These efforts are supported on group level by Benchmark’s vision on creating a rewarding working environment.

Based on these values, our people all around the world find themselves working in impassioned teams, thriving on autonomy within a solid organizational structure. Their efforts are supported with opportunities for lifelong learning and development, clear recognition for everyone’s role and attractive rewards for a job well done.

Global Technical Expert – Shrimp hatchery (Southeast Asia)

Job Purpose

The Global Technical Expert will:

• Be part of the Product & Business Development team, making sure global segment specifics are translated into the workflow and shared knowledge-centre of this team
• Support INVE by introducing application standards for specialized & new products, tools & protocols and/or specialized services within INVE’s portfolio
• Play a strategic role in defining how customers can optimise their bottom-line using INVE products and INVE Best Practice guidance
• Work collaboratively with all other teams of INVE to ensure effective knowledge sharing, data collection and analysis and, ultimately, strong decision-making

Key Responsibilities

• Provide Global Technical Expertise for INVE
  • Generate valuable insights into customer behaviour and needs through collection and interpretation of intelligence and data collected from customer interactions (by Regional & Global Technical Support, Regional Sales, Product Managers…)
  • Ensure that insights and knowledge are transferred efficiently and effectively to
    • the commercial organization to support sales growth
    • the product department to ensure product optimisation
    • the R&D department to indicate market needs
• Provide Global Technical Expertise to Regional Technical Support (RTS), sales teams & customers
  • The Global Technical Expert enables and guides RTS and sales teams globally in supporting end customers in improving their business performance by optimizing their use of INVE products, based on in-depth product knowledge and segment-specific understanding:
    • analysing customer needs and formulating an answer to those needs
    • advising regarding set-up and follow-up of trials and demos
    • introducing protocol optimisation and best practices
    • training on application knowledge
  • Give input to ensure tailor-made technical support to identified Key Accounts
  • Collects details on RTS’ follow-up and after care of concluded technical support in order to shape regional segment-specifics into a global picture
  • Organise and execute technically oriented workshops, webinars, seminars and conference speeches, and guide Regional Technical Support for doing the same in their regions
  • Provide subject matter expertise to sales teams, distributors, and end customers
  • Act as escalation point for technical segment-specific questions and problems and innovative opportunities
• Improve INVE knowledge
  • Gather global market intelligence (trends, competitive intelligence) and share through the right channels within the organisation
  • Provide feedback and input for product development efforts to increase the performance of INVE products globally
• Business development
  • Perform research and analyses in markets and sectors where the organisation is active to ensure that potential commercial opportunities can be identified.
  • Ensure you are well-informed about the evolutions and developments related to the aquaculture markets and that your knowledge is up-to-date within the context of the evolutions to ensure your credibility can be strengthened by offering a service that is continuously based on updated knowledge.

Qualifications and experience

• Fluency in English – excellent written and verbal communication skills. Other languages are an asset
• +15 years proven relevant and successful experience in the shrimp industry, with emphasis on Hatchery management
• Demonstrable project/time management skills
• Extensive training experience
• Experience of working to KPIs and implementing/measuring goals to drive continuous improvement
• Experience in an international commercial environment, working in a matrixed organisation
• Good knowledge of platforms, tools and systems including MS Office, CRM

Personal attributes/characteristics

• Customer-oriented: speaking the customers’ language
• Ability to see situations from market/customer perspective
• Competent trainer: able to transfer knowledge easily
• Talented communicator: able to build open communication lines between departments
• Strong drive to continuously improve and learn
• Strong analytical, creative problem solving and presentation skills
• Strong organisational skills
• Willing to travel extensively

Reports to: Product & Business Development Manager

Location: Southeast Asia (Thailand, Vietnam…)

Travel: frequent international travel is required

Interested?
We offer a challenging job in a dynamic sector and growing company with a compatible salary package in-line with your experience. If you want to apply for this job, then please forward your CV and motivation letter to Mr. Marc De Feyter, HR Director, at [email protected]