GM – Commercial & Admin

Job Responsibilities/ KRA :

1. Commercial Operations & Control

• Oversee plant-level commercial activities, ensuring accuracy, timeliness, and compliance with approved company procedures.
• Monitor sales orders, purchase orders, commercial documentation, invoicing coordination, and transaction records, as applicable to the plant.
• Coordinate with Sales, Finance, Accounts, Stores, and Production teams to ensure smooth execution of commercial commitments.
• Monitor commercial terms, pricing approvals, documentation requirements, and contractual commitments within the delegated authority.
• Identify commercial discrepancies, process gaps, and operational bottlenecks and initiate timely corrective action.
• Ensure proper maintenance of commercial records, reports, and supporting documentation for audits and management review.

B. Dispatch, Logistics & Transportation

• Oversee dispatch planning and coordination to ensure timely and accurate delivery of finished goods as per approved schedules.
• Coordinate with Production, Stores, Sales, and Logistics teams to align material readiness, vehicle placement, loading, and dispatch documentation.
• Monitor transporter performance, freight costs, vehicle availability, delivery timelines, and logistics-related issues.
• Ensure proper documentation for dispatches, including invoices, delivery challans, e-way bills, and other applicable documents.
• Resolve dispatch delays, transportation issues, delivery discrepancies, and customer-related logistics concerns in coordination with relevant stakeholders.
• Identify opportunities to improve logistics efficiency, optimize transportation costs, and minimize avoidable delays and expenses.

C. Inventory & Material Coordination

• Coordinate with Stores, Procurement, Production, and Corporate Office to ensure timely availability and movement of materials.
• Monitor pending material receipts, dispatch-related inventory, stock discrepancies, and documentation gaps in coordination with the concerned departments.
• Support periodic physical verification and reconciliation of stock and commercial records, wherever applicable.
• Ensure proper documentation and follow-up for material receipts, returns, shortages, and transit-related claims.
• Facilitate timely resolution of commercial issues affecting material availability, production continuity, or dispatch commitments.

D. Plant Administration & Facilities Management

• Oversee day-to-day plant administration, including housekeeping, security, transport, canteen, utilities coordination, and other support services, as applicable.
• Ensure proper upkeep of plant premises, office facilities, common areas, and administrative infrastructure.
• Monitor administrative expenditure, service-provider performance, and adherence to approved budgets.
• Coordinate maintenance of administrative assets, equipment, office infrastructure, and other facilities through the concerned teams.
• Ensure effective management of visitors, contractors, transporters, and other external parties entering the plant premises.
• Establish administrative systems and procedures to promote workplace discipline, operational efficiency, and responsible resource utilization.

E. Statutory Compliance, Documentation & Liaison

• Coordinate with the relevant internal departments and external agencies for plant-level statutory documentation, renewals, permissions, registrations, and compliance records, as applicable.
• Maintain a compliance calendar for administrative and commercial obligations falling within the role's scope and ensure timely follow-up with responsible stakeholders.
• Coordinate with local authorities, service providers, transport agencies, and other external stakeholders for routine plant-related matters within approved authority.
• Support internal and external audits by ensuring the availability of accurate records, documents, and evidence relating to commercial and administrative activities.
• Escalate statutory risks, notices, non-compliances, and significant commercial issues to the Plant Head and relevant Corporate Office functions.

F. Vendor, Contractor & Service Provider Management

• Manage plant-level administrative vendors, transporters, contractors, and service providers in accordance with approved procurement procedures.
• Obtain and evaluate quotations, coordinate service requirements, and recommend vendor selection or renewal within the delegated authority.
• Monitor service quality, delivery commitments, costs, and contractual obligations.
• Coordinate verification of service records, bills, and supporting documents with Finance and Accounts before processing for payment.
• Develop effective vendor relationships while ensuring commercial discipline, transparency, and accountability.

G. Cost Control, MIS & Process Improvement

• Monitor commercial and administrative expenses against approved budgets and identify opportunities for cost reduction.
• Prepare periodic MIS covering dispatch performance, logistics costs, administrative expenditure, pending commercial issues, vendor performance, and other relevant operational indicators.
• Analyse recurring delays, documentation errors, service failures, and cost deviations and recommend corrective measures.
• Standardize commercial and administrative processes, formats, records, and reporting practices in coordination with Corporate Office.
• Drive process digitization and effective use of ERP or other systems for tracking transactions, dispatches, expenses, and administrative activities.

H. Team Leadership & Stakeholder Coordination

• Lead and supervise the Commercial and Administration team, establishing clear responsibilities, performance standards, and accountability.
• Develop team capability in commercial documentation, logistics coordination, vendor management, and administrative processes.
• Maintain effective coordination with the Plant Head, Corporate Office, Finance, Procurement, HR, Production, Stores, and Sales.
• Resolve day-to-day operational issues proactively and escalate significant risks or decisions requiring higher approval.
• Promote a responsive, service-oriented, cost-conscious, and process-driven working culture.

Educational Qualifications :

• Graduate in Commerce, Business Administration, Management, or a related discipline.
• MBA / PGDM in Operations, Supply Chain Management, or Business Administration will be an added advantage.
• Additional qualifications in logistics, commercial operations, or materials management will be preferred.

Experience:

• Approximately 18 –20 years of relevant experience in commercial operations, plant administration, logistics, dispatch management, or related functions in a manufacturing organization.
• Prior experience managing commercial and administrative operations at a manufacturing plant is essential.
• Experience coordinating with Corporate Office, Finance, Accounts, Procurement, Production, Stores, and external stakeholders.
• Exposure to dispatch documentation, transportation management, vendor coordination, cost control, and statutory documentation.
• Experience in steel, metal, plastics, packaging, or other process/manufacturing industries will be preferred.