GM Operations

We’re Hiring: General Manager – Nanoverse

About Nanoverse:

Nanoverse is a next-generation immersive kids’ play and gaming arena, creating high-energy, technology-driven experiences for children and families.

Role: General Manager – Nanoverse

We are looking for a hands-on, energetic and commercially driven General Manager who will take complete ownership of the Nanoverse location — from converting birthday party enquiries to ensuring smooth day-to-day operations and exceptional customer experiences.

Key Responsibilities

1. Birthday Sales & Customer Conversion

• Attend and respond to incoming calls, WhatsApp and social media leads.
• Convert enquiries into birthday party bookings and achieve monthly sales targets.
• Handle customer queries, follow-ups, quotations and package negotiations.
• Build strong relationships with parents and drive repeat bookings/referrals.
• Ensure a seamless customer journey from enquiry to event completion.

2. Complete Location Operations

• Take complete ownership of the day-to-day operations of the Nanoverse centre.
• Act as the HOD and primary point of contact for the location.
• Plan and execute birthday parties smoothly, ensuring every event runs on time and to the highest standard.
• Manage staff, customer service, gaming operations, housekeeping and overall centre readiness.
• Oversee complete billing, collections, settlements and daily revenue reporting.
• Ensure SOPs, safety standards and service quality are consistently maintained.
• Handle operational issues and resolve customer concerns promptly.

Team Management

• Lead and manage a team of 5 reportees.
• Allocate responsibilities, monitor performance and maintain staff discipline.
• Train and motivate the team to deliver excellent customer experiences.
• Ensure the team is fully prepared before every birthday/event.

Key Success Metrics

• Birthday party bookings & revenue
• Lead-to-booking conversion
• Customer satisfaction & repeat bookings
• Smooth execution of every event
• Billing & collection accuracy
• Team productivity and operational efficiency

What We’re Looking For

• 3–7 years of experience in hospitality, entertainment, F&B, kids’ entertainment, retail or location management.
• Strong communication and sales conversion skills.
• Excellent people and team-management abilities.
• Highly organised and comfortable handling multiple responsibilities.
• A hands-on, problem-solving attitude — this is not a desk job.
• Ability to take complete ownership of a location and deliver results.

Job Details

Designation: General Manager – Nanoverse
Location: New Friends Colony, South Delhi
Team: 5 direct reportees
Working Days: 25 days/month
Salary: ₹40,000-60,000/month (negotiable based on experience)

The Opportunity

This is a high-ownership role for someone who enjoys sales, people, hospitality and operations — and wants to be at the centre of building a new-age entertainment business.

Pay: ₹40,000.00 - ₹650,000.00 per month

Benefits:

• Commuter assistance

Ability to commute/relocate:

• South Delhi, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Have you been a manager and handled a team before ?

Experience:

• Assistant manager: 4 years (Required)

Work Location: In person