GMC Head

Responsibilities

• Employee complaint or appeal and Direct Complaint must be opened by GMC-Head
• Immediately forward all the received Appeal, Direct Complaint and Complaint reported in GMC-Entity to GMC-Group for further guideline and ensuring adherence to GMC-Group guidelines during the mitigation proess
• Maintain confidentiality in GMC activities and follow respective Entity manuals and country labor law for upholding justice
• Send the following monthly GMC reports as per format within allotted time-

Monthly meeting & Appeal Report Format (Annex-1)-Two monthly meeting reports as per the 'Monthly Meeting & Appeal Report Format (Annex-1) are to send to GMC-Group. These reports are about the scrutinization and summarization of the received complaint/appeal

Monthly Complaints follow-up report - This report contains employees complaints updated status

Punishment Report (annex:2) - This report scrutinizes whether the taken actions of management against staff for offences are complaint with the respective entity's manual or not

Quarterly reports on Appeals & Direct complaints - This report is about the final status of the received appeals and direct complaint

Manual review - scrutinization of differences on key practices between HR manual and labor law regarding such as termination, demotion, promotion, increment held, penalty, transfer and others

• Lead the GMC session as the resource person in the orientation program, training session, exit interview and online training session that will be set by HR of the respective entity
• Follow and adhere the GMC policy, procedure and instructions of Group GMC - Chairperson
• Conduct physical visits to the respective Entity branches related to the grievance, if needed, after receiving guidance or instructions from Group-GMC

Qualification Required & Experience

• Bachelor's or Master's degree in management or law
• Extensive experience (10-15 years) in managerial roles (priorities retired female professional)
• Excellent verbal/writing communication skills in English
• Ability to handle stressful situations with grace and professionalism
• Strong communication and interpersonal skills
• Excellent problem-solving and conflict resolution abilities
• Track record of delivering excellent results in leadership roles and commanding respect
• Ability to analyze data and identify trends in staff complaints
• Knowledge of relevant laws and regulations of the respective entity
• Age: Between 35 to 45 years

Essential Values, Behaviours And Skills

• Self-Driven with a zeal to-do approach
• Excellent team player with a positive attitude
• Meticulous, attention to detail and ability to meet deadlines
• Strong understanding of country laws
• Strong moral & ethical values and good physical & and mental health with strong integrity
• Ability and willingness to visit branch as and when necessary

Salary & Benefits: Competitive

Location: Accra

How To Apply For The Job Apply with a detailed CV cover letter, applications should be sent to:

[email protected] Closing Date: 13 March, 2026