Golang Operations & Support Engineer

Introduction

We are looking for a Senior Golang Operations & Support Engineer to join our engineering team and play a critical role in maintaining and enhancing our scalable backend infrastructure. This is a unique opportunity to balance hands-on development with operational excellence, taking ownership of both incident management and platform reliability. You will work closely with cross-functional teams, mentor junior engineers and help establish technical standards for our infrastructure practices.

Responsibilities

• Lead on-call responsibilities: Be part of the 24x7 on-call rotation (approximately one week every two months) and take ownership of PagerDuty alerts and incident triage
• Manage incidents effectively: Join bridge calls, actively participate in incident analysis and resolution and ensure proper handover of pending items to the next on-call engineer
• Communicate proactively: Provide timely status updates to stakeholders during incidents and ensure closure of action items with clear follow-up
• Balance development and operations: Work on feature development and infrastructure improvements while maintaining operational responsibilities and keeping systems running smoothly
• Establish technical standards: Define and uphold coding standards, deployment procedures and incident response protocols for the team
• Mentor team members: Guide junior engineers on application architecture, troubleshooting methodologies and incident response best practices
• Contribute to infrastructure improvements: Design and implement automation, monitoring and alerting strategies to reduce manual overhead and improve system reliability
• Perform root cause analysis: Investigate production issues and implement long-term fixes to prevent recurrence

Requirements

• 5-8 years of professional experience with at least 2-3 years in operations/support
• Expert-level proficiency in Golang - comfortable designing and maintaining production microservices and backend systems
• Strong operational discipline: Experience with incident management, on-call rotations and PagerDuty or similar alerting platforms
• Proven troubleshooting skills: Ability to diagnose issues quickly, perform root cause analysis and implement lasting solutions
• Excellent communication: Ability to explain technical issues clearly to non-technical stakeholders and document incidents thoroughly
• Full-stack backend competence: Experience with databases (MySQL, PostgreSQL or similar), REST APIs and distributed systems
• Infrastructure and deployment knowledge: Familiarity with Docker, Kubernetes (or similar orchestration), CI/CD pipelines and cloud platforms like AWS or similar
• Agile and collaborative mindset: Experience working in Agile teams, contributing to sprint planning and collaborating across engineering practices

Core Skills

• Backend Development: Golang, Microservices Architecture, REST APIs, Database Design, System Design. Operations & Support: Incident Management, On-Call Rotation, Monitoring & Alerting, Root Cause Analysis, Troubleshooting.
• DevOps & Infrastructure: Docker, Kubernetes, CI/CD (Jenkins, GitLab CI, GitHub Actions), Cloud Platforms (AWS, GCP, Azure), Linux Administration.
• Databases: MySQL, PostgreSQL, Redis, NoSQL.
• Tools & Practices: Git, PagerDuty, Jira, Agile/Scrum, Technical Documentation.
• Soft Skills: Leadership, Mentoring, Stakeholder Communication, Problem-Solving, Attention to Detail.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.