Gold Dust West Elko - Hotel Front Desk Representative

A Legacy of Excellence

Entertaining Your World

Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company’s value is our commitment to ethical leadership, outstanding training, and open employee communication.

Jacobs Entertainment is currently in search of a ***“Hotel Front Desk Representative”***for Gold Dust West Elko. This property features a modern interior with the latest slot machines and table games including Blackjack, Craps, and 3-Card Poker. Across the parking lot is our 80-room Hampton Inn featuring Wi-Fi, a swimming pool, fitness center and a hot breakfast for all guests.

Our employees are supported with a comprehensive benefits program that include the following:

• $200 Referral Bonus
• Tuition Reimbursement
• 7 paid Holidays
• 80 hours of Vacation after 1 year of employment
• We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days
• Employee Assistance Program FREE of charge
• Company paid Life Insurance and AD&D
• Matching 401K program after 90 days
• Employee Meal Discounts
• Ongoing learning and development programs
• Work towards your future advancement within the company—most of our supervisors and managers are promoted from within

Essential Job Responsibilities and Duties:

• Making reservations by phone and/or in person
• Taking payment for services rendered and applying to correct Guest folios
• Verifying I.D. and credit card information
• Print cashier folio and turn in with all transaction receipts to be processed for night audit
• Following departmental cash handling and bank procedures
• Checking Guests in and/or checking Guests out for Hotel and RV Park
• Issuing Player club cards to Hotel Guest and/or RV Park Guests at check in
• Printing Down Time and Vacant report for each shift
• Complete buck and rate check
• Proper routing for Expedia and all other direct bill accounts
• Answer all inquiries from site staff accordingly
• Checking and responding to reservations computer e-mails
• Resolving Guest issues and/or complaints
• Answering phones and directing calls as needed
• Repot any issues to Supervisor or Manager as needed
• Complete daily shift log

Skills, Education and Other Requirements:

• High School Diploma or equivalent preferred but not required
• Knowledge of Microsoft Office
• Previous experience in the Hotel/Hospitality Industry preferred
• Identification that establishes identity
• Identification that establishes the right to work in the United States