Gold Loan Executive

Role & responsibilities -

• Coordinate with branch sales team and support BSM,SMs for lead conversion • Tele-calling / follow up on leads given by salesteam and Corporate office
• Coordinate customer walk in branch. Explainproduct details to customer and suggest schemebased on need analysis
• Conduct self gold valuationand inform gold loan amount.Manage external gold valuation processi.e. interacting with valuator making sure that the process is followed
• Update valuation details in system i.e. Gold portaland loan booking system • Ensure loan processing completed within stipulated TAT.
• Follow up with delinquent customer and ensure thatcustomer does not cross 30 DPD bucket
• Follow up with customer for timely interest collection
• Gold loan file disbursal in system (this could bedone by BOM for most Branches) •
• Custody of gold packets in the office, record it asper process
• Raise Payment Request / Cheque Disbursement, recordit as per process •
• Arrange to send the complete file to COPS as per process.
• Manage Related MIS, interface with COPS, regionalteams as might be required.
• Co-ordinate with central tele calling team for collections / follow up for payments from overdue borrowers Customer Support / Service as required.

Preferred candidate profile -

• Sales process management in FMCG/ Direct sales company
• Understanding of gold process understanding ,KYC Knowledge & Sales process
• Gold loan Sales process & BTL Marketing
• Process understanding ,KYC Knowledge ,Understanding of the documentation required, Product /Competition Knowledge