Golf Operations/Retail Assistant

It’s essential that the quality of the member and visitor experience is of the highest standard and equivalent to, or better than, the finest golf clubs in the UK. The responsibilities and characteristics of the role of a Golf Retail Assistant, will include, but are not limited to, the following:

Main Duties and Responsibilities:

• Responsible for implementing and maintaining excellent service to achieve 5-star service and exceptional guest satisfaction.
• Build strong relationships with members through exceptional communication and a warming approach.
• Liaise with the golf operations team & starter with necessary communications to ensure a smooth running of the daily golf operation.
• Maximize retail sales through merchandising, product knowledge, and up-selling.
• Administer the daily club tee sheet and competitions Golf Genius.
• Manage custom fitting availability and schedule custom fittings through our online booking platform to maximize utilization.
• Assist in the daily golf operation, including starter, marshaling, driving range & buggy/trolley rental fleet.
• Answering telephone and welcomes guests, taking golf tee times, custom fitting, and lesson bookings.
• Ability to Merchandise and help customers with product information, allowing them to make an informed purchase.
• Ability to use the computer and Microsoft Office skills to handle various role requirements such as stock counts.
• Ability to navigate our Trackman Simulator and Range software for all members and visitors to maximize its potential.
• Golf Reservations Management – Responsible for checking in / out, taking payments, and bookings across the Golf Department.
• Responsible for evaluating their own performance, addressing complaints, and resolving problems.
• Adhere to all Health & Safety regulations and Club policies.

Knowledge and Skills Required:

• Excellent interpersonal skills.
• Exceptional Customer Service
• Effective time management and punctuality.
• Possess a flexible approach to working as part of a team and individually, with a positive attitude.
• Passionate about the golf industry and career development.
• We would welcome applicants who are either considering the PGA Training program in future years or are already in the early years of their training program
• Must have excellent IT skills and proficiency in Excel, Word, PowerPoint, Publisher, Internet Explorer, and Email platforms such as Outlook
• Education/Experience: GCSE/A Level study or equivalent.

YOU MUST BE A KEEN GOLFER WITH GOLF INDUSTRY KNOWLEDGE TO BE SUCCESSFUL IN THIS ROLE.

Job Type: Full-time

Pay: From £12.71 per hour

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free fitness classes
• Gym membership
• On-site gym
• On-site parking
• Store discount

Application question(s):

• Are you a keen golfer with a passion for the game?

Education:

• A-Level or equivalent (preferred)

Experience:

• Retail: 1 year (preferred)

Work Location: In person