Golf Shop Counter Worker

The Golf Shop Counter Worker is responsible for providing exceptional service to members and guests within the Golf Shop at Forest Lake Club.  Your role is vital in crafting a positive, memorable and exceptional golf experience.  Building off experiences created by other staff members, you will continue the member/guest experience with warm demeanor while providing outstanding service.  This will be accomplished by being welcoming, personable and professional. 

Additionally, you will support the golf shop operations by handling day-to-day duties, including opening and closing procedures, answering phone calls, making golf reservations, and assisting members and guests with their needs. You will also maintain a welcoming and organized environment in the Golf Shop while ensuring the highest standards of service.

Job Responsibilities:

• Greeting Members and their Guests with a welcoming smile.
• Assist the Merchandise Manager and Professional Staff with day-to-day operations.
• Answer Golf Shop telephones in a professional manner.
• Responsible for opening and closing procedures.
• Administer point of sale transactions and maintain the day-to-day golf reservation systems by reserving tee times, check-in customers, and receiving payments.
• Assist with retail sales including helping Members and Guests based on their shopping needs.
• Maintain compliance of club policies for guest and junior play.
• Accurately reconcile golf register sales with daily sales reports at the end of shifts.
• Ensure the collection and recording receipt of appropriate payment (cash, credit card transactions); in accordance with company and City procedures.
• Keep a working knowledge of all upcoming tournaments and programs to provide accurate information to members and guests.
• Assist in rearranging displays and the overall cleanliness of the Golf Shop.
• Perform other duties as assigned or required by the Professional Staff and Merchandise Manager that are relevant to the Golf Shop.

Qualifications:

To perform this job successfully, an individual must be able to perform each responsibility successfully. This person must present a neat appearance and have a warm, cheerful personality. Tact and good judgment are especially beneficial characteristics. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Personal Qualities

• Personable, approachable and socially engaging, with a strong ability to build relationships.
• High degree of professionalism, demonstrating commitment to excellence and maintaining high standards.
• Versatility and flexibility, with a willingness to work a combination of weekdays and weekends as needed.

Skills and Attributes

• Detail oriented, with the ability to prioritize workload and manage multiple tasks simultaneously.

• A proactive self-starter who requires minimal supervision to accomplish tasks effectively.

• Thrives in a fast-paced work environment, maintaining focus and efficiency.

• Team oriented, with the ability to integrate quickly and contribute to achieving operational goals.

• Additional Requirements

  • Ability to stand for long periods of time.
  • Proficient computer skills.