Google Cloud Billing Analyst

Role & responsibilities

• Own and resolve Google Cloud Platform (GCP) billing and cost-related support cases from initiation through closure.
• Investigate customer billing concerns by analyzing invoices, usage reports, credits, adjustments, and billing account data.
• Review and interpret GCP pricing models, including Usage-Based Pricing, Sustained Use Discounts (SUDs), Committed Use Discounts (CUDs), and regional pricing structures.
• Analyze BigQuery Billing Exports using SQL to identify cost drivers, spending trends, and billing discrepancies.
• Correlate cloud resource consumption with billing charges and explain the financial impact to customers.
• Utilize GCP Billing Console, Cost Management dashboards, and reporting tools to troubleshoot and validate billing issues.
• Perform root cause analysis for unexpected cloud spend, invoice variances, and cost allocation concerns.
• Support cost optimization initiatives by identifying opportunities for improved cloud spending efficiency.
• Work with IAM, project hierarchy, folders, and organizational structures to understand charge attribution and governance requirements.
• Maintain accurate case documentation, billing analysis records, and audit-ready reports.
• Collaborate with technical engineering, finance, account management, and operations teams to drive issue resolution.
• Communicate complex billing and pricing concepts to customers in a clear, professional, and customer-friendly manner.
• Ensure adherence to defined Service Level Objectives (SLOs), quality standards, and operational metrics.
• Contribute to process improvements, knowledge base updates, and best practices for cloud billing support.
• Analyze Big Query Billing Exports using SQL to identify cost drivers, spending trends, and billing discrepancies.

Preferred candidate profile

• Experience in Cloud Billing, FinOps, Cost Management, Billing Operations, or Financial Analysis.
• Hands-on exposure to GCP Billing, BigQuery, SQL, or cloud cost reporting tools.
• Strong analytical and problem-solving skills.
• Excellent written and verbal customer communication skills.
• Ability to work with cross-functional stakeholders in a fast-paced support environment.