Google Voice Bot Developer

Required Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or a related field.
• 5+ years of software development experience.
• Strong hands-on expertise in Dialogflow CX and Genesys Cloud CX.
• Experience designing large-scale conversational AI solutions.
• Experience working with GCP services and cloud-native architectures.
• Excellent communication and stakeholder management skills.

Key Responsibilities

• Design and develop AI-powered Voice Bots using Google Dialogflow CX (DFCX).
• Implement and integrate conversational flows with Genesys Cloud CX (GECX).
• Develop end-to-end bot architectures integrating backend systems, APIs, databases, and enterprise applications.
• Build scalable and secure conversational AI platforms on Google Cloud Platform (GCP).
• Design and implement NLP/NLU-based conversational experiences.
• Integrate voice bots with CRM, contact center, and customer service platforms.
• Collaborate with business teams to translate requirements into technical solutions.
• Optimize bot performance, security, scalability, and user experience.
• Participate in architecture reviews, governance, and best-practice implementation.
• Support deployment, monitoring, troubleshooting, and continuous enhancement of chatbot and voice bot solutions.