Google Workspace and Google Cloud Support Engineer

We are seeking an experienced L2/L3 Support Engineer with strong expertise in Google Workspace Administration and Google Cloud Platform (GCP) to support a global, cloud-first IT environment. The ideal candidate will be responsible for end-user support, cloud operations, user lifecycle management, SaaS administration, and overall IT service delivery across multiple office locations and remote users.

Key Responsibilities

• Administer and support Google Workspace services including Gmail, Drive, Calendar, Meet, Groups, Shared Drives, and Admin Console.
• Manage user provisioning, deprovisioning, access control, security policies, and directory synchronization.
• Support and maintain GCP environments, including IAM, project access management, monitoring, governance, and cost optimization.
• Provide L2/L3 support for end-user, cloud, SaaS, and productivity platform issues.
• Troubleshoot and resolve complex technical incidents, perform root cause analysis, and manage escalations.
• Support onboarding, offboarding, device provisioning, asset management, and endpoint lifecycle activities.
• Manage identity and access management processes across cloud and SaaS platforms.
• Coordinate SaaS user administration, license management, and application access requests.
• Support email security, endpoint security, patch compliance, and security awareness initiatives.
• Maintain operational documentation, knowledge articles, and standard support procedures.
• Collaborate with internal teams, vendors, and business stakeholders to ensure smooth IT operations and service delivery.

Required Skills (Primary)

• 3+ years of experience in L2/L3 IT Support, Systems Administration, or Cloud Operations.
• Strong hands-on experience with Google Workspace Administration.
• Experience managing Google Cloud Platform (GCP) environments.
• Expertise in Identity and Access Management (IAM), user lifecycle management, and directory services.
• Strong troubleshooting skills across Windows, macOS, cloud platforms, and SaaS applications.
• Experience supporting hybrid and remote work environments.
• Excellent communication, problem-solving, and customer support skills.

Good to Have Experience / Skills

• Microsoft Azure and Entra ID administration.
• Microsoft 365 administration and licensing management.
• SaaS platform administration (HubSpot, Dialpad, Rippling, Tipalti, etc.).
• Email security solutions such as Mimecast or Barracuda.
• Endpoint management and MDM solutions (Intune, Jamf, Kandji, Workspace ONE, etc.).
• Networking, VPN, Wi-Fi, and office infrastructure support.
• ITIL-based service management practices.
• Backup, disaster recovery, and cloud governance experience.

Interested candidate can drop their CV's to [email protected]