Google Workspace Transition & User Support Professional

Job highlights

• Location: PAN India . Work Type: Hybrid . Job Type: Full Time

Overview:

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.

Position: Google Workspace Transition & User Support

Location: PAN India

Work Type: Hybrid

Job Type: Full Time

• To support a M365 to Google Workspace Migration project
• Google Workspace Transition & User Support

The second outcome is to ensure users can successfully move to and operate on Google Workspace while Client builds its permanent support capability.
Specifically:

• Effective 2nd/3rd-line support for Gmail, Drive, Calendar, Docs and Meet.
• Successful onboarding of users during each migration wave.
• User adoption: hands-on support for employees unfamiliar with Google Workspace and resolution of adoption/friction issues.
• Google Workspace administration: user/OU management, licensing and basic security/DLP administration.
• Technical escalation: manage complex issues through to the migration technical team.
• Knowledge base: document recurring issues and FAQs.
• Knowledge transfer: prepare Client s permanent Google Workspace support team to take over.
• Migration-wave support: maintain sufficient, professional support during peak migration periods.

TekWissen Group is an equal opportunity employer supporting workforce diversity

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.