GP Assistant

Job Summary

We are seeking a proactive and organised GP Assistant to join our healthcare team. In this important role, you will provide essential administrative support to our GPs, helping to ensure the smooth running of the practice and the delivery of excellent patient care. You will play a key part in coordinating appointments, communicating with patients and maintaining accurate patient records. This is an excellent opportunity to contribute to a busy, supportive healthcare environment where your organisational and communication skills will make a real difference.

Role

• Arrange appointments, referrals, tests and follow-up appointments
• Assist the Duty Doctor in the main office, receiving, triaging and directing calls on behalf of the lead triage clinician.
• Provide administrative support to research projects
• Manage and triage E-consultations
• Explain treatment procedures to patients
• Liaise with outside agencies on behalf of the GP e.g. getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
• Help patients to manage their needs through answering queries, being a first point of contact in the practice, and by making and managing appointments
• Work with patients over the phone, in person in the practice or for those who are housebound where necessary

Experience:

• Reception experience is preferred but not essential as we offer full training and development in-house.
• Excellent interpersonal and communication skills, with the ability to connect with patients of diverse backgrounds and age groups is essential.
• Strong organisational skills, attention to detail, and the capacity to multitask effectively in a fast-paced environment is required.
• The ability to demonstrate empathy, professionalism, and maintain patient confidentiality is important.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.
• They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

• The post-holder will assist in promoting and maintaining their own and others’health, safety and security as defined in the Practice Health & Safety Policy, to include:
• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity

• Act in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures
• and policies, and current legislation
• Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behave in a manner which is welcoming to and of the individual, is non- judgmental and respects their circumstances, feelings priorities and rights.
• Act in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behave in a manner which is welcoming to and of the individual, is non- judgmental and respects their circumstances, feelings priorities and rights.

Professional

• Participation in an annual individual performance review, including Development taking responsibility for maintaining a record of own personal and/or professional development.
• Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Attend all relevant annual updates.
• Inform the lead GP of any concerns regarding GPA role and any professional development needed.
• Be aware of own professional boundaries and what to do when you have reached them.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Work to practice protocols
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
• Work effectively with individuals in other agencies to meet patients’ needs
• Effectively manage own time, workload and resources

Communication

The post-holder must be fluent in English, should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Be familiar in all mediums of communications such as email, tasks, telephone etc
• Communicate effectively with patients and carers
• Recognise people’s needs for alternative methods of communication and respond accordingly
• Communicate effectively to outside agencies
• Communicate clearly with their lead GP

Contribution to the implementation of services

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Job Types: Permanent, Part-time

Part-time hours: 27 per week

Pay: £13.22 per hour rising to £13.79 per hour on successful completion of GPA training course.

Working days: Monday, Thursday, Friday.

Benefits:

• Progression routes funded (if appropriate)
• Rewards package
• Monthly staff award
• Cycle to work incentive
• Discounts package
• Recommend a friend
• One paid volunteering day per year
• Generous social fund
• Company pension
• Free on-site parking
• Opportunity to access additional hours at enhanced pay evenings/weekends

Schedule:

Ability to commute/relocate:

• Bicester, OX26: reliably commute or plan to relocate before starting work (required)

Language:

• Fluent English (required)

Work Location: In person

Join us as a GP Assistant and become an integral part of delivering compassionate healthcare through energetic support and meticulous organisation. Your dedication will help ensure our patients receive the best care possible while supporting our medical team’s success.

Pay: From £13.22 per hour

Expected hours: 27.0 per week

Ability to commute/relocate:

• Bicester OX26: reliably commute or plan to relocate before starting work (required)

Work Location: In person