GP Patient Advisor

Central Surgery Surbiton | Surbiton Health Centre | Surbiton, South West London

Patient Advisor - Monday - Friday between 8am - 6:30pm

Shape the future of primary care. Lead with excellence. Thrive in a high-performing, forward-thinking team.

Why Join Central Surgery Surbiton?

With over 160 years of continuous medical partnership, Central Surgery Surbiton is a thriving, high-performing PMS practice serving 12,000+ patients in Surbiton and surrounding communities.

We are proud of our:

• Outstanding QOF performance
• Longstanding reputation as a GP training practice
• Modern, purpose-built premises (LIFT building, opened 2013)
• Strong PCN collaboration across 35,000+ patients
• RCGP Veteran Friendly Practice status
• Recipient of the RCGP Quality Practice Aware

We are a large, diverse, and supportive multidisciplinary team including:

• 10 Salaried GPs & 2 Registrars
• Advanced Clinical Practitioners
• Clinical Pharmacists & Pharmacy Technicians
• Paramedic
• Experienced Nurses & HCAs
• ARRS roles including Mental Health Practitioner, First Contact Physiotherapists, Care Coordinators
• Dedicated Management & Administrative teams

Main duties of the job

• Greeting patients & welcoming them in to the surgery
• Answering phone calls to respond to patient queries and managing appointments
• Liaising with hospitals and Consultants for patient appointment bookings and chasing results
• Handling incoming patient emails
• Ensuring all relevant correspondence is scanned and saved accurately into patient files on EMIS
• Assist in data collection for practice performance indicators.
• Opening and sorting daily post, scanning and indexing documents into clinical system EMIS
• Ad hoc administration tasks

About You

We are looking for a candidate who:

• Has prior experience working within a GP practice
• An understanding of EMIS
• Excellent communication skills
• Ability to prioritise workload
• Ability to work within a team Caring and empathetic nature
• Ability to remain in pressurised situations

Pay: £13.45-£14.27 per hour

Benefits:

• Additional leave
• Company pension
• Free flu jabs
• Free parking
• On-site parking
• Sick pay

Experience:

• GP surgery: 1 year (required)

Work Location: In person