GP Practice Administrator

The following are the core responsibilities. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

· Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition

· Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately

· Process patient requests for appointments

· Process repeat prescription requests

· Direct requests for information, e.g., SAR, insurance/solicitors’ letters and DVLA forms, to the administrative team

· Carry out system searches as requested

· Undertake all mandatory training and induction programmes

· Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

· Participate in practice audit as directed by the audit lead

· Support administrative staff, providing cover during staff absences

· Action incoming emails when necessary

· Scan patient-related documentation and attach scanned documents to patients’ healthcare records

· Complete opening and closing procedures in accordance with the duty rota

· Support in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently

· Accurately clinically coding data on EMIS into the patient record

· Identifying relevant clinical information documented in patient correspondence, coding appropriately and completing any detailed action

· Inputting and extracting data as required to support practice reports

Please note- The usual working hour is in the afternoon, 13:00-18:00 Monday to Friday. You will also be expected to cover morning sessions of 08:00-13:00 to fit in with the operational needs of the surgery.

Job Type: Permanent

Pay: £12.71 per hour

Benefits:

• Company events
• Company pension
• Employee discount
• On-site parking

Ability to commute/relocate:

• Burton-On-Trent DE14 3NA: reliably commute or plan to relocate before starting work (preferred)

Experience:

• GP surgery: 1 year (preferred)

Work Location: In person