GP Receptionist

Job Overview

We are seeking a friendly, organised, and proactive GP Receptionist to join our Practice. You will be the first point of contact for patients, providing exceptional customer service while efficiently managing appointment scheduling, patient inquiries, and administrative tasks. Your energetic approach will help create a welcoming environment that ensures smooth clinic operations and positive patient experiences. This position offers an exciting opportunity to contribute to a busy medical practice where your enthusiasm and attention to detail will make a meaningful difference.

Duties

• Greet patients warmly and professionally, creating a positive first impression
• Manage appointment bookings, cancellations, and reminders with accuracy and efficiency
• Answer incoming phone calls promptly, directing inquiries to the appropriate healthcare providers or departments
• Maintain organised patient records and update electronic health records as needed
• Handle administrative tasks such as processing payments, issuing receipts, and managing correspondence
• Coordinate with medical staff to ensure smooth patient flow and timely consultations
• Support clinic operations by maintaining a tidy reception area and ensuring all necessary supplies are stocked

Skills

• Previous office experience demonstrating strong organizational skills
• Administrative experience in a healthcare or customer service setting is highly desirable
• Excellent communication skills with a friendly, professional demeanor
• Ability to multitask effectively in a fast-paced environment
• Proficiency in using office software and electronic health record systems
• Strong attention to detail and problem-solving abilities
• Ability to remain calm and courteous under pressure

Expected hours: 18.0 – 20.0 per week

Benefits:

• Company events
• Company pension
• Employee discount
• Free flu jabs
• Free parking
• On-site parking
• Sick pay
• Transport links

Application question(s):

• Please confirm availability from 07:45-18:30 Monday-Friday. The role involves a combination of shifts, for mornings and afternoons.

Work Location: In person