GP Receptionist

Overview

We are seeking a friendly, proactive, and highly organised Care Navigator to join our supportive team across Birchgrove Surgery and Rhiwbina Branch Surgery. As a key first point of contact for our patients, you will play a vital role in helping them access the right care at the right time and ensuring the smooth running of our busy GP practices. The position is 25 hours Monday- Friday 8am – 1pm.

You will join a warm, supportive, and collaborative team. We pride ourselves on:

• A positive, inclusive atmosphere where everyone feels valued
• Strong teamwork, with colleagues who help and encourage each other
• A proactive and patient-centred approach, always aiming for high-quality care
• Respect, compassion, and professionalism in everything we do
• Open communication, ensuring every team member is heard and supported

Our work ethic is rooted in reliability, kindness, and going the extra mile for our patients and one another. We are a busy practice, but we work together to make the environment enjoyable, friendly, and organised.

Main duties of the job

• Provide a warm, professional welcome to all patients and visitors
• Manage incoming calls, appointment bookings, and patient queries
• Signpost patients to the most appropriate healthcare professional or service
• Support the clinical team with administrative tasks
• Update and maintain accurate patient records
• Assist in promoting self-care, digital tools, and community resources
• Work flexibly across both surgery sites as needed

Requirements

• Excellent communication skills with a friendly, professional demeanor
• Strong organisational abilities with keen attention to detail
• Ability to multitask effectively while maintaining a positive attitude under pressure
• Familiarity with healthcare or medical reception procedures is a plus but not essential
• Ability to work collaboratively as part of a team in a fast-paced setting

We are looking for someone who: Has excellent communication and customer service skills Is confident using IT systems and able to learn new software quickly Works well under pressure and can multitask effectively Has a positive, compassionate, and patient-focused approach Enjoys being part of a team but can also work independently Previous experience in primary care or reception work is desirable but not essential, as full training will be provided

Pay: £12.71 per hour

Expected hours: 25.0 per week

Benefits:

• Free parking
• On-site parking

Work Location: In person