GP Receptionist/Administrator

Overview

We are seeking a professional, friendly and flexible Receptionist to join our team. The successful candidate will work across Francis Road Medical Centre and The Forest Surgery, 2 MacDonald Road, London, E17 4BA, providing a high standard of customer service and administrative support.

The ideal candidate will be the first point of contact for patients and visitors, ensuring they receive a welcoming and professional service. The role requires a proactive and organised individual who is able to work effectively across two GP practices, manage multiple tasks and adapt to a busy and fast-paced environment.

Responsibilities

• Greet and welcome patients and visitors in a warm and professional manner.
• Answer incoming telephone calls, dealing with enquiries appropriately and directing calls to the relevant personnel.
• Manage appointments and scheduling, ensuring the efficient use of clinical and administrative resources.
• Provide reception and administrative support across Francis Road Medical Centre and The Forest Surgery as required.
• Perform data entry accurately and maintain up-to-date patient and practice records.
• Assist with administrative duties including filing, typing, scanning, photocopying and processing correspondence.
• Utilise Microsoft Office and other practice computer systems for document preparation and communication.
• Maintain a tidy, organised and welcoming reception area.
• Work collaboratively with clinical and administrative colleagues across both practices.
• Maintain confidentiality and adhere to practice policies and procedures at all times.
• Provide a high standard of customer service while dealing with patients and colleagues in a professional and respectful manner.

Skills and Experience

• Previous office or reception experience is essential; experience within a GP practice or healthcare setting would be advantageous.
• Previous administrative experience, particularly within a busy environment, is highly desirable.
• Proficient computer skills, including familiarity with Microsoft Office applications such as Word and Excel.
• Strong organisational skills and the ability to manage multiple priorities effectively.
• Excellent attention to detail and accurate typing/data-entry skills.
• Good telephone manner and professional communication skills.
• Ability to work independently as well as part of a wider team.
• Flexible approach to working across Francis Road Medical Centre and The Forest Surgery.
• Ability to remain calm, professional and courteous when dealing with patients and challenging situations.
• Clerical experience, particularly in managing correspondence and documentation, would be beneficial.

If you are a friendly, reliable and organised individual who enjoys working as part of a team and would like the opportunity to work across two GP practices, we would encourage you to apply for this exciting opportunity.

Pay: From £12.71 per hour

Benefits:

• Casual dress
• Company events
• Company pension

Work Location: In person