GP Supervisor

About The Role

Job Advert: GP Supervisor at Local Care Direct (LCD)

Are you ready to make a meaningful impact in urgent primary care?

Join Local Care Direct (LCD), a leading provider of urgent care services in West Yorkshire, where we prioritise patient care, innovation, and teamwork. We're looking for a passionate GP to play a pivotal role in delivering high-quality, responsive healthcare.

About the Role
As a GP Supervisor, you'll be at the heart of our operations, ensuring clinical excellence and patient safety during peak demand. Working collaboratively with a dynamic team, you'll monitor and manage clinical queues, support resource allocation, and address clinical risks in real time. Your leadership will directly contribute to maintaining the highest standards of care and improving outcomes for our patients.

What You'll Do

• Provide real-time clinical management to support urgent care services.
• Monitor and address high-risk cases, ensuring timely and appropriate care.
• Oversee the allocation of clinical resources, including face-to-face appointments and home visits.
• Collaborate with non-clinical colleagues to manage prescription requests and patient pathways.
• Act as a clinical advisor, offering guidance and support to the LCD team.
• Continuously assess and enhance the quality of care through dynamic risk management and operational improvements.

What We Offer
At Local Care Direct, we believe in rewarding and supporting our team. You'll enjoy:

• Leadership training and development programmes to help you grow in your role.
• A supportive work environment where our values are at the heart of everything we do.
• The chance to make a real difference to patients, the care they receive, and service delivery.

Why Choose LCD?
At LCD, we are committed to delivering safe, effective, and equitable healthcare. Our organisation thrives on collaboration, innovation, and a shared vision of excellence in patient care. By joining us, you'll become part of a team that values your contributions and invests in your growth.

What We're Looking For

• A fully qualified General Practitioner (GP) with active registration.
• Experience in urgent care or high-demand healthcare settings.
• Strong communication and problem-solving skills.
• Familiarity with electronic health record systems (e.g. SystmOne) and OPEL protocols is desirable.
• A proactive, adaptable mindset and a commitment to professional development.

Location
This role is based at Bradley, Huddersfield

Hours of Work

• Monday to Friday: 6pm to midnight.
• Saturday, Sunday, and Bank Holidays: 10am to 10pm.
• Extra Winter shifts between 1st November and 28th February: 11am to 8pm.

Join Us Today!
Be a part of an organisation that puts patient care and employee wellbeing first. If you're ready to take your career to the next level while making a real difference, we'd love to hear from you.

Apply Now
Take the first step towards an exciting and rewarding role at LCD. Submit your application today and help us shape the future of urgent care.

Local Care Direct: Your Partner in Healthcare Excellence
Find out more about us at Local Care Direct.

About You

The GP Supervisor provides senior, real-time clinical leadership and oversight across LCD’s urgent primary care services, coordinating available clinical resources, maintaining oversight of patient safety and flow, and providing timely clinical advice, support and escalation. Working collaboratively with key operational colleagues, including the Duty Manager Team and Clinical On-Call Director, the GP Supervisor supports safe, effective and responsive service delivery and a positive working environment for colleagues and clinicians.

Key Responsibilities

Clinical Operations

• Routinely monitor clinical queues and service demand, identifying and responding promptly to high-risk, time-critical or deteriorating cases, including concerns escalated by clinical and non-clinical colleagues.

• Maintain oversight of current and projected clinical capacity, proactively coordinating available resources to support safe patient flow across triage, face-to-face appointments and home visiting services.

• Support the clinical prioritisation and coordination of cases, including advising on appropriate redistribution where required to maintain patient safety and effective service delivery.

• Ensure prescription requests from non-prescribing clinicians are reviewed and managed safely and in a timely manner.

• Maintain situational awareness of developing operational pressures and take early action in collaboration with the duty manager where there is a risk to patient safety, clinical capacity or service delivery.

Clinical Oversight

• Identify, assess and mitigate emerging clinical risks in real time, including safeguarding concerns and clinical deterioration, escalating appropriately where required.

• Provide accessible senior clinical advice and decision-making support to clinicians and operational colleagues throughout the shift.

• Proactively identify vulnerable, complex or high-risk cases and escalate concerns through the appropriate governance route, including the Clinical Director On-Call, Silver On-Call or other designated senior leads.

• Review and manage cases in accordance with relevant escalation protocols, organisational policies and professional standards.

• Monitor clinician workload and provide appropriate support to maintain safe, effective and timely clinical decision-making.

Collaboration and Communication

• Work collaboratively with Contact Centre Agents, Duty Managers, Non-Clinical Queue Managers and clinical colleagues to support coordinated clinical decision-making and effective service delivery.

• Maintain clear and regular communication with the Duty Manager, Silver On-Call and Clinical Director On-Call regarding significant clinical, operational or capacity concerns.

• Promote clear ownership of actions, effective handover and closed-loop communication to minimise the risk of unresolved or unallocated clinical work.

Continuous Improvement

• Maintain awareness of, and contribute to the ongoing development of, relevant policies, procedures and Standard Operating Procedures, including the GP supervisor SOP and LCD’s OPEL Protocol.

• Contribute to service improvement initiatives aimed at improving patient safety, patient flow, clinical effectiveness and the working environment for colleagues.

• Participate in LCD’s clinical audit, quality improvement and governance activities.

• Report operational or clinical risks and contribute to learning, review and service development where appropriate.

COMMUNICATIONS & RELATIONSHIPS

• Maintain effective working relationships across clinical and operational teams, supporting clear communication of relevant service priorities, operational pressures and changes.

• Attend relevant internal LCD meetings and contribute appropriately to service development, governance and learning in keeping with the responsibilities of the post.

PATIENT CARE

• Ensure that the quality and safety of patient care remain central to all clinical and operational decision-making.

• Support the delivery of safe, effective and timely care through appropriate prioritisation, continuity and clinical oversight across urgent primary care services.

About Us

At Local Care Direct, we are proud to be a values-led social enterprise providing essential health and support services across West Yorkshire. Since 2004, our teams have helped people access the right advice, care and support in the right place, at the right time and as close to home as possible.

With around 500 colleagues working across seventeen sites, we deliver services 24 hours a day, 365 days a year, including GP out-of-hours care, urgent treatment centres, walk-in services, a central contact centre, dental assessment and booking, and tailored support for NHS partners.

We are looking for people who share our commitment to honesty, integrity, fairness, consistency, kindness and respect. In return, you will be part of a supportive, inclusive organisation where colleagues are valued and encouraged to make a real difference for patients, partners and local communities.

As part of our team, you will have access to development opportunities, clear progression pathways and a range of employee benefits, including:

• NHS pension scheme
• Dedicated volunteer leave
• 25 days’ annual leave, plus bank holidays, increasing with service
• Employee Assistance Programme for confidential wellbeing support
• Hybrid and flexible working options, dependent on role
• Access to the Blue Light Card for national discounts

If you want to be part of an organisation that puts people first and supports you to develop, we would welcome your application.

Click here to access our website: Local Care Direct