GPD Case Manager

Position Summary
The GPD Case Manager provides case management and supportive services to homeless Veterans with mental health, substance abuse issues who are housed through VA sponsored Grant Per Diem (GPD) Programs. This position will be responsible for accessing resources and formulating case plans that promote the self-sufficiency of Veterans enrolled in the GPD program.

Essential Responsibilities

• Process requests for services by conducting intakes and a variety of assessments.
• Coordinate various aspects of Case Management services; including referrals, program planning, monitoring, assessment, and evaluation of client needs and services.
• Coordinate, implement, and monitor Program Plans.
• Serve as an advocate for Veterans internally and externally.
• Work with interdisciplinary teams to help facilitate the development of successful Program Plans for Veterans.
• Access community resources for the benefit of Veterans and their family members.
• Document case notes after each interaction with a client/family.
• Coordinate community outreach projects to help Veterans reach economic self-sufficiency.
• Rotating on call duty for afterhours client intakes or problem resolution.
• Inspect resident quarters for violations and prepare quarters for new residents.
• Provide Veterans with supportive services.
• Review program rules with Veterans and issue violation notices when necessary.
• Supervise volunteers or interns as assigned.
• Enter client data into the Homeless Management Information System (HMIS) and derive interagency reports.
• Enter client data into the agency’s data entry system.
• Adhere to all privacy and confidentiality policies and procedures as instructed by HIPAA guidelines.
• Provide input into all appropriate Policies and Procedures.
• Other duties as assigned by the Program Director

Qualifications Required

• Bachelor's degree in Social Work, Psychology, Human Services, Sociology, Counseling, or a related field. Relevant combination of education and directly related experience may be considered.
• Experience working with vulnerable populations, including individuals experiencing homelessness, veterans, or individuals living with mental health conditions, substance use disorders, or other complex barriers to housing stability.
• Excellent interpersonal, written, and verbal communication skills with the ability to build rapport with diverse populations.
• Strong organizational skills with the ability to manage multiple participants, prioritize competing demands, and maintain timely documentation.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and the ability to learn electronic case management systems, including HMIS.
• Valid Florida driver's license, reliable transportation, and proof of automobile insurance.

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Mileage reimbursement

Work Location: In person